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Swenny_27
Participant
March 14, 2025
Question

Multiple users having issues with Combine Files

  • March 14, 2025
  • 6 replies
  • 1711 views

We have a number of users who are having issues combining files.  What happens is after choosing the Combine button after adding the files, Adobe Acrobat locks up and says Not Responding.  This is happening randomly and only with certain documents.

 

One thing I have noticed is it appears to be isolated to PDF files that only have this font in the Fonts tab of the document's Properties.  If I try to combine file that have other fonts, they seem to work correctly.

 

This also seems to be a new issue this week and I know a new Adobe version was pushed out on Tuesday.  I don't have a way to roll back that I can tell but it's possible the new version has a bug.  Anyone else having issues?

    6 replies

    U
    Adobe Employee
    Utkarsh35493727za1t
    Adobe Employee
    October 10, 2025

    Hi @Swenny_27 ,

    Thanks for reporting this issue. To help us investigate further, could you please provide the following details?

    1. Adobe Acrobat version (Help > About Adobe Acrobat)
    2. Operating System (Windows version)
    3. Exact steps to reproduce the issue (a video would be helpful, if possible)
    4. Does this happen with all PDFs using that specific font, or only certain ones?
    5. Sample PDFs that consistently trigger the issue (please share if possible)
    6. When Acrobat becomes unresponsive, does it eventually show an error, or does it remain in the "Not Responding" state indefinitely?

    Looking forward to your response!

    L
    lola_8519
    Participant
    September 29, 2025

    I'm having issues with combining doucments after hitting the Combine button, it thinks forever with just a pimch left to complete and when I hit refresh it makes me start all over again. Anyone else experiencing this?

     

     

    U
    Adobe Employee
    Utkarsh35493727za1t
    Adobe Employee
    October 10, 2025

    Hi @lola_8519 ,

    Thanks for reporting this issue. To help us investigate further, could you please provide the following details?

    1. Adobe Acrobat version (Help > About Adobe Acrobat)
    2. Operating System (Windows version)
    3. Exact steps to reproduce the issue (a video would be helpful, if possible)
    4. Does this happen with all PDFs using that specific font, or only certain ones?
    5. Sample PDFs that consistently trigger the issue (please share if possible)
    6. When Acrobat becomes unresponsive, does it eventually show an error, or does it remain in the "Not Responding" state indefinitely?

    Looking forward to your response!

    E
    erin_7789
    Participant
    May 20, 2025

    I have been having this issue last week and this week. A fix would be greatly appreciated as this is a function I use all the time at work. 

    U
    Adobe Employee
    Utkarsh35493727za1t
    Adobe Employee
    October 10, 2025

    Hi @erin_7789 ,

    Thanks for reporting this issue. To help us investigate further, could you please provide the following details?

    1. Adobe Acrobat version (Help > About Adobe Acrobat)
    2. Operating System (Windows version)
    3. Exact steps to reproduce the issue (a video would be helpful, if possible)
    4. Does this happen with all PDFs using that specific font, or only certain ones?
    5. Sample PDFs that consistently trigger the issue (please share if possible)
    6. When Acrobat becomes unresponsive, does it eventually show an error, or does it remain in the "Not Responding" state indefinitely?

    Looking forward to your response!

    U
    Adobe Employee
    Utkarsh35493727za1t
    Adobe Employee
    March 26, 2025

    Hi @Swenny_27 ,

    Thanks for reporting this issue. To help us investigate further, could you please provide the following details?

    1. Adobe Acrobat version (Help > About Adobe Acrobat)
    2. Operating System (Windows version)
    3. Exact steps to reproduce the issue (a video would be helpful, if possible)
    4. Does this happen with all PDFs using that specific font, or only certain ones?
    5. Sample PDFs that consistently trigger the issue (please share if possible)
    6. When Acrobat becomes unresponsive, does it eventually show an error, or does it remain in the "Not Responding" state indefinitely?

    Looking forward to your response!

    T
    Tariq Dar
    Legend
    March 17, 2025

    Hi @Swenny_27 

     

    Sorry for the troubled experience, and thank you for reaching out. 

     

    My observation is based on what you have described. 

     

    1.  If your system creates PDF files with that identified font, check if you have the right to embed the font. 
    2.  Check if the individual files have the font embedded properly
    3.  Before combing the files try using the Preflight tool to fix font issues and then try combining.

     

    Let us know how it works. 

     

    Also, as @creative explorer suggested this issue isn't reproducible in-house. 

     


    ~Tariq

    J
    Joe Saad
    Participant
    March 21, 2025

    How to fix the font issue?, the combine does not even work using online version, and it is stuck at checking security, I disabled the enhanced security, retried and adobe stops responding and I have to force quite the process, what to do here, I also tried using older version with adobe pro, but same issue

     

    What could be the reason ?

    S
    Swenny_27Author
    Participant
    March 24, 2025

    Hi Tariq Ahmad Dar,

     

    Are you able to provide an update to this issue?  It appears at least one other person is reporting this.

     

    Thanks

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    March 17, 2025

    @Swenny_27 I was teaching a class with students and we were combining files left and right and out of class of 40 students, we didn't have any issues. We were using files that were created from MAC and PCs. 

    m
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