my Acrobat DC closes everutime Im open a PDF file (MAC)

[renec70286330]

my Acrobat DC closes everytime I open a PDF file (MAC)

[ls_rbls]

Hi,

Please provide a little more info about your software: operating system, Adobe Acrobat which one and version.

Is this happenning with only one PDF file or every and any PDF file you try to open?

Did this problem started happening recently after an operating system update? Or any updates in that computer?

[renec70286330]

Hi,

My operating system: macOS Mojave 10.14.6

Adobe Acrobat DC desktop

Its happening with all PDF files

It happened recently, maybe after updating.

Hoping this will help finding the problem, thanks,

Rene Coelho

[ls_rbls]

Did you updated your Adobe Acrobat to the latest version?

[renec70286330]

yes, i think i updated all adobe apps 3 days ago.

[ls_rbls]

You should try these tips:

https://community.adobe.com/t5/Acrobat/Adobe-Acrobat-DC-won-t-open-a-pdf-completely/m-p/10677469#M22...

https://helpx.adobe.com/acrobat/kb/error-saving-pdf-forms-central.html

[Priyanja]

Hi renec70286330, 

Thanks for reporting the issue. We are extremely sorry for the inconvenience caused to you. Could you please provide us the crash dumps.
You can refer the steps mentioned at https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html for getting the crash logs.

Regards, 

Priyanka 

(Adobe Acrobat Desktop Team)

[renec70286330]

Thanks all of you who helped me.

Now its workinng fine!