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seanh24684099
Participant
March 16, 2018
Answered

My Adobe Pro V.11.0.07 has frozen, cannot close, and I can't view PDFs - fixes?

  • March 16, 2018
  • 1 reply
  • 9627 views

My problem started with combining different files (and types, like MS Word) into a single PDF: combine function would freeze and then a single document I was trying to combine would open, and be blank. Shortly thereafter, my version of Adobe Pro stopped working altogether: PDFs were not opening (only as solid white or black pages), and the associated window(s) would not close. I now have a monitor full of opened, blank windows. The program will not close, and re-starting my Mac doesn't address the issue.

Help please!

Thanks!

_Sean.

Moderator: Moved to Acrobat General Troubleshooting forum

This topic has been closed for replies.
Correct answer AnandSri

Hi Sean,

Sorry for the trouble, please close all open Acrobat file and Acrobat application. Reboot the machine.

Use Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove Acrobat from the machine.

Reboot the machine again, and install Acrobat from Download Pro or Standard versions of Acrobat DC | Non-subscription

Let us know how it goes and share your findings.

Regards,

Anand Sri.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 16, 2018

Hello Sean,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro is crashing and freezing and you are not able to open PDF files, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, install the updates and reboot the machine.

Try resetting the preference of Acrobat, to reset preferences, refer to How to reset Acrobat Preference settings to default.

If the issue still persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat from Download Pro or Standard versions of Acrobat DC | Non-subscription

Let us know how it goes and share your findings.

Regards,

Anand Sri.

S
seanh24684099Author
Participant
March 18, 2018

Thanks very much, Anand, and yes that is correct: Acrobat Pro is frozen and I cannot even view PDF files. I attempted to install the update, as you suggested, but the update cannot complete because I am unable to close the program!

I really do need some help, and I hope you can assist. I really depend on Acrobat Pro!

Thanks, and I look forward to hearing from you!

_Sean.

[Personal info removed by Mod: Phone number, address, email] Note: Please do not share the email address, phone number or any personal details on the forum.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 19, 2018

Thanks for checking back in with me, and I think all is better now: was able to close all windows after several attempts and install the update (11.0.23).

_Sean.


Great! Good to hear that the issue got fixed, nice job troubleshooting that.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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