My digital signature doesn't show my name, it shows Digitally signed by member, then a bunch of numbers.

Forum|Forum|6 years ago
June 14, 2019
5 replies
17679 views

Is there a way to change it so it shows my actual name typed out? I filled in all the fields in the Identity portion of Preferences, but it still populates my signature with a long cluttered member ID.

Acrobat Pro DC for Mac

Architecture: x86_64

Build: 19.12.20034.328841

AGM: 4.30.85

CoolType: 5.14.5

JP2K: 1.2.2.43391

Correct answer Meenakshi Negi

Hi Sharesky,

Please open the PDF in Acrobat on which you have added the signatures and then go to View > Navigation Panes > Signatures.

As you have just opened the application not the PDF, it doesn't show you complete options.

Let us know if you still experience the issue.

Regards,

Meenakshi

A

amyp90132336

Participant

Hello,

I am having this same problem when viewing a document (I'm viewing it on a PC) that was signed digitally on a MAC. Instad of the name of the signature, I only see "Digitally signed by member:" and then a string of numbers and letters. What does the signer need to do to correct their signature before signing and then sending the document to me?

T

Test Screen Name

Legend

Here is what I see in Acrobat Reader DC. In Acrobat Pro you should see much more than this:

T

Test Screen Name

Legend

Unfortunately you cannot email screen shots, so we don't see anything. Please either type out what you see, or return to the forum to use the Image button in your reply.

T

Test Screen Name

Legend

You should. EVERYONE working with signatures needs to use it. What do you see under View > Show/hide > Navigation Panes?