My "organize pages" tool has disappeared

[deborah_5989]

I can no longer find my "organize pages" tool.  Any ideas ??

[try67]

Maybe the file you're working on does not allow modifications like that. Does it happen with any file you open, including public ones without security?

[deborah_5989]

yes all pdf's.  8 of my tools are missing. Below is my screen vs what is missing

[try67]

Looks like you're using Reader, not Acrobat. What does it say in the title of the application?

[deborah_5989]

I have the Enterprise Package.  When I click on my desk top icon it says Welcome to Acrobat Reader.  I have had and used the organize pages tool very often until today.  What would have changed ?  I even log into the on line account and choose Acrobat.  

[deborah_5989]

[deborah_5989]

when I click on "see all tools" on this page I get this list and half are missing including organize page

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432 Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4hrU6SX.

If the issue persists, please try resetting the app's preferences, reboot the machine, and check if you are getting the tools under the Organize page.

Let us know how it goes.

Thanks,

Anand Sri.

[bankole_7299]

My issues are still persist, I have repaired and uninstalled an AMD software and even restarted the device and still no luck. I need help

[AnandSri · Accepted solution]

Hello @bankole_7299

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20643, Optional update, Aug 25, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

Try a clean installation using the Cleaner tool, restart the machine, and install Acrobat. For testing purposes, please create a test user profile with full admin rights, install Acrobat, and check.

If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,
Anand Sri | Acrobat Community Team
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[David Shelton]

I had a similar issue.  Check your Help/About...  On one of my instances that looked like a limited toolset (without Organize pages), it turns out that I was in Acrobat Reader mode.  In another simultaneous session, I was in Acrobat Standard and could see all the tools I should.

Now all you need to do is figure out why the session you launched put you in Reader mode--likely authentication or maxing out on the 2-device limit.

HTH, David