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dennis_1612
Participant
October 8, 2024
Question

need help unlocking documents

  • October 8, 2024
  • 2 replies
  • 1118 views

every once in a while while im working on a document, the document locks itself with no way to unlock it. i have created these files myself.

this happens usually while im deleting excess pages of documents i have added that dont need to be in this specific file.

 

I am using adobe regular (64bit) v 24.3.20112.0

 

 

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 9, 2024

Otherwise you can:

- open the document and save it to your hard drive,

- work on the document,

- then save(as) or copy it back to One Drive.

Acrobate du PDF, InDesigner et Photoshopographe
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dennis_1612Author
Participant
October 9, 2024

I will try that and see if the problem persists.

 

thanks for the comments 🙂

    D
    dennis_1612Author
    Participant
    October 10, 2024

    unfortunately this did not make a difference, the problem keeps persissting.

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    October 8, 2024

    Is your document stored on your hard drive or on a server/a Cloud?

    Acrobate du PDF, InDesigner et Photoshopographe
    D
    dennis_1612Author
    Participant
    October 8, 2024

    its stored on one drive

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    October 9, 2024

    @dennis_1612 I was curious about this as we are moving to Microsoft products...according to the IT team, it may have to do with OneDrive syncing issues. Our IT team suggested to temporarily disable automatic synchronization or the anti-virus on our macs and try editing the PDF offline. I guess it's a known issue. 

    My IT Team sent me this to try as well!

    OneDrive may not be syncing a file because it’s open and in use by another application. The fix for this is simple: Just close the file in question and give OneDrive a moment to process the update. Once the file is synced, you should then be able to open it again and resume your work.

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