Need help with imm1294e

[Marvin4125]

I am applying for study permit and I am filling out this form. However, the form cannot be saved or save any data typed into the form. But to submit this form I need the saved version of it. I have tried the saving method with print but once I validate it, a barcodes page appear and the print breaks it and I cannot submit it. 

[try67]

There's nothing to be done about it. Report it to the author of the form and ask them to remove the extended rights so you could save it.

[divyasin]

Hi @Marvin4125 ,

This form seems to have been designed in this manner. You are not allowed to save this (any method). As it states , if you need a filled copy for your reference , you can fill and directly Print it (not save using Print). 

Regarding the submission of this form , so as per the setting it doesn't look like it needs to be saved and then submitted. Can you check the document competely or with author,  there may be a triggering action (may be a button) for submitting this once you fill this.

Regards,

Divya Kumar Singh

[Marvin4125]

I think the recent acrobat update broke it since I could do it last month. And the form should be able to save too that's what the official website says. 
https://www.canada.ca/en/immigration-refugees-citizenship/services/application/application-forms-gui...

[Marvin4125]

I even t tried to submit the original form, unchanged and it doesn't work. I remember somewhere says the website detect the barcode page and if it is missing or broken like I did, it can't be submitted. 

[divyasin]

Hello @Marvin4125 ,

Thank you for sharing the link. I downloaded the form from shared link and I am able to Edit it , validate it and Save it as well. I get the Barcodes which do not change on saving (Attaching screenshot for reference after saving) . Can you also share the OS Details and Acrobat Version for further investigation?

Regards,

Divya Kumar Singh

[clone_9511]

Please can you share how you were able to save the document? The save button is deactivated and the only option to save on my end is to Print to PDF.

[clone_9511]

@divyasin Please can you share how you were able to save the document? The save button is deactivated and the only option to save on my end is to Print to PDF.

[divyasin]

Hi @clone_9511 ,

Can you share your OS and Acrobat version details for investigation. Please share the screenshot of complete Acrobat Window where issue is faced.

Regards,
Divya Kumar Singh

[Marvin4125]

I was using the newest windows 11 pro version 23H2 with the newest acrobat version I believe which I have no idea where to check. I did check for update and it said it was the newest version. 

[clone_9511]

@Marvin4125 I was able to get the barcode and I have submitted my form. Sign up for the free trial of the Acrobat Pro and use it to fill up the form. The SAVE button will become active and then you can save the form directly instead of trying to Print to PDF

[Marvin4125]

Thank you, the free trial worked. 

[clone_9511]

I am also having the same issue. After I validate the form, I clearly see the barcodes and when I try to save, the bar code disappears. I tried this so many times and it is really frustrating. Please is there any solution to this problem?