New Acrobat freezing constantly.

Forum|Forum|1 year ago
September 16, 2024
2 replies
8088 views

WHenever asked to do a memory intensive task, Acrobat DC Pro crashes/freezes. This time it was listing comments in a pdf (their number was over 3K marks/comments).

I like the interface but Acrobat has become dangerously unstable. The classic version it replaced is no better these days.

This topic has been closed for replies.

Meenakshi Negi

Community Manager

Hi JIPNET and ashley_1479,

Thank you for reaching out.

Please try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, please share the Acrobat and OS versions on the machine. Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Let us know how it goes.

Thanks,

Meenakshi

J

JIPNETAuthor

Inspiring

I updated to the latest Acrobat DC PRo. Crashing still. Are others experiencing this too?

Ventura OS.

C

Chetan23677088sx52

Community Manager

Logs id

af4f6e1d-a292-4531-ab19-e11b97a11a1e

thanks for sharing the logs. we will investigate and let you know once we have an update

A

ashley_1479

Participant

My Acrobat freezes with copy and pasting or just clicking on literally anything. I have tried uninstalling and reinstalling and Im on a brand new gaming desktop

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded