New Acrobat freezing constantly.

Forum|Forum|1 year ago
September 16, 2024
2 replies
8060 views

WHenever asked to do a memory intensive task, Acrobat DC Pro crashes/freezes. This time it was listing comments in a pdf (their number was over 3K marks/comments).

I like the interface but Acrobat has become dangerously unstable. The classic version it replaced is no better these days.

This topic has been closed for replies.

Meenakshi Negi

Community Manager

Hi JIPNET and ashley_1479,

Thank you for reaching out.

Please try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, please share the Acrobat and OS versions on the machine. Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Let us know how it goes.

Thanks,

Meenakshi

J

JIPNETAuthor

Inspiring

That link is for Windows. I am using a Mac. Thanks.

A

ashley_1479

Participant

My Acrobat freezes with copy and pasting or just clicking on literally anything. I have tried uninstalling and reinstalling and Im on a brand new gaming desktop

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded