New Acrobat Pro XI just keeps crashing, no Adobe support possible?

Forum|Forum|9 years ago
January 27, 2017
1 reply
474 views

Just installed and updated Acrobat Pro XI v11.0.19 on a year old iMac OS X Sierra, worked for a few days, now just crashes every time I try and extract a page, split a document, etc. Documents crash and close when loaded to iPad. The website is useless, I just get sent round in circles, there is no UK phone support, there is no mention of Pro XI in their web pages, and it's taken a day to find a fix just to get on a forum (too many redirects errors). I finally decided to pay out for this cr@p software and service after years using cloned/pirated software that worked fine, and now regret it. Can anyone advise how to get support or have I wasted my time & money?

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try67

Community Expert

First of all, Adobe doesn't sell Acrobat XI anymore. If you bought it from a third-party I hope you got a legitimate version. If not, don't expect any support at all. Also, I would avoid mentioning you've been using a pirated version in the future...

It took me about 30 seconds on Adobe's website to find these support numbers for the UK:

United Kingdom: 0207 365 0735
Ireland: 01 242 1552
Belgium: 027119960

Monday–Friday, 9am–5pm GMT

A

Anonymous

It took me all morning just to get on to Adobe forums (only trying this as could find no other options) due to the too many redirects issue that has been around forever, it seems.The “fix” was to change my ID (thanks Google, not Adobe). I also found these numbers (via Google search) , could not find these via the Adobe website, only by a Google link, just kept getting redirected round in circles. Bought legitimate Pro XI a month ago via the Educational/Charity supplier and registered it with Adobe. Been trying to get through to these numbers for a few hours. Adobe seem to deliberately not advertise an email or phone number for customer service.

A

Anonymous

- Google "adobe uk support". First link is to: Adobe Support

- At the bottom of the page there's a Contact Us section. Click "Start Now".

- Select "Adobe Acrobat". Select "How-to's and troubleshooting". Select "Troubleshoot". The "Unable to edit PDFs" link is indeed broken, but there's a button at the bottom of the page that says "Still need help? Contact Us". Click it. You get Chat, Phone and Forums options. Click on Phone and get the numbers I provided.

Finally got Chat and a very helpful guy who remoted in. It's a bit sad, there is great support there but it is kept at arms length, presumably to minimise calls, very common these days, unfortunately.

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