New forced QR code logins

[Steven34743367q5y6]

I work at the IT help desk and I am now getting calls from users where a QR code is shoved in their faces in Acrobat Pro DC telling them to scan it to sign in instead of going to a screen where they can put in their email address and do not know how to get around it.  They do not have a QR reader nor are up to speed on using QR codes.  Oh you may say copy the link into the browser, that's not good enough.  They need the screen to put in their email address straight up.  This change had to have been rolled out yesterday, this wasn't a change we needed or wanted and causing confusion.  I had to sign the users in through the Creative Cloud app as a workaround.  Users here have to sign into Adobe then sign in through Okta to get their license info from a state gov server.

[Steven34743367q5y6]

Also the COPY LINK button does NOT FUNCTION.

[kimberlyd73624948]

Plus I used to be able to open any Adobe PDF file and now it redirects me to this QR code thing

and I can't get any work done!

And calling ADOBE is a joke!

The people there hang up, can't understand english or language barrier/understanding and are no help.

What is being done about this???