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A
Alfonso5EAF
Participating Frequently
November 11, 2021
Question

New PDFs not showing thumbnails anymore

  • November 11, 2021
  • 3 replies
  • 2049 views

Hi

For a few days, newly downloaded/copied PDFs don't show a thumbnail preview anymore. The weird thing, however, is that older PDFs still do. There is a cutoff date from a few days ago; older ones have a preview, newer ones don't. But no idea what happened there, probably some update.

These things have NOT helped:
- Enable preview in Adobe Reader settings
- Use Fixes for 64-bit Adobe Reader preview handler and thumbnails

Can anyone advise what else to do?


Thanks

This topic has been closed for replies.

3 replies

U
Usefulbells
Participating Frequently
February 20, 2023

At last, version 22.003.20322 has corrected the problem!

A
alagugu
Participant
November 14, 2021

Same issue sine latest update last week (2021.007.20099) and thumbnails visible in Recycle Bin. Please solve this problem.

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 16, 2021

Hi there

 

Have you tried using the application in the new tet user profile as suggested earlier.

 

Also, please try to reset the Acrobat prefrences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 18, 2021

Yes I've tested as a new user. The result: No thumbnail at all


Hi there

 

We are sorry to hear that. Please share the version of the OS you are using. Also please collect the required logs as  described below:

Adobe CC logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Procmon Logs (Win Only) : https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

and share the logs via Document cloud https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html to isolate the issue for the fix

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 11, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described, the new PDFs don't show a thumbnail preview anymore. However, the older PDFs still do.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer.

 

As you have tried to enable preview in Adobe Reader preference settings with no luck. Please try to reset the Acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082 and see if that works for you.

 

Also you may try to clear the thumbnail cache of Windows OS and reboot the computer to let the system rebuild them and see if that helps.

  1. Click Start, type Disk Cleanup, click Disk Cleanup.
  2. Select the Operating System drive letter (usually C:\) from the drop-down, and click OK.
  3. Uncheck all the entries except Thumbnails
  4. Click OK, and click Delete Files to confirm
  5. After the cleanup is complete, logoff and login back for the change to take effect.

 

Let us know if you experience any trouble or need more help.

 

Regards

Amal

A
Alfonso5EAFAuthor
Participating Frequently
November 11, 2021

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed.

Yes that version. Pro DC

 

As you have tried to enable preview in Adobe Reader preference settings with no luck. Please try to reset the Acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works for you.

It didn't work

 

Also you may try to clear the thumbnail cache of Windows OS and reboot the computer to let the system rebuild them and see if that helps.

Yeah, this one killed all of my pdf thumbnails lol.

But it's okay, there's nobody to blame but me. I totally knew this would happen and still did it.

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