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Dazzling_Canvas2949
Participant
June 4, 2025
Question

No cargan mis documentos ni los de mi equipo

  • June 4, 2025
  • 1 reply
  • 765 views

En mi organizacion contamos con Adobe Acrobat Pro pero varios usuarios me han reportado que no pueden ver sus documentos.

Probamos con otro navegador, pestaña de incognito, etc pero nada funciona. 

 

 

    1 reply

    G
    grupo_masgestion_5680
    Participating Frequently
    June 4, 2025

    en nuestro equipo pasa lo mismo, 3 dias con el mismo problema sin poder trabajar, adobe no se hace responsable

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    June 4, 2025

    Hi @Dazzling_Canvas2949, 

     

    Sorry for the troubled experience. And thank you for reaching out. 
    Could you confirm with your IT if any of these domains are not blocked: https://adobe.ly/3ZS0xJ1


    Also, please check the following:

    1.  Try with a different network, if possible, temporarily, to test this issue

    2. Try with a different browser or incognito mode of the browser

     

    You may also check the Status of Adobe Services at your end: https://adobe.ly/4mQTYk4

     

    Also, let us know the country you are located in. 

     


    ~Tariq

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    June 4, 2025

    Yes, we don't have any blockage, we have tried with different connections and with different browsers on many different computers, the problem is yours, take charge


    Thanks for the quick response @grupo_masgestion_5680. 
    Could you DM me the Adobe ID of the few users who are experiencing the issue? 

    To send a private message, click on the envelope icon in the top right corner.  

     

     


    ~Tariq

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