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kimberleyo79991749
kimberleyo79991749
Participant
October 9, 2018
Answered

No Internet Connection - Acrobat DC

  • October 9, 2018
  • 2 replies
  • 27178 views

Ik heb net de Adobe Acrobat DC versie op mijn pc geinstalleerd.

Ik wil graag via Adobe sign documenten verzenden ter ondertekening naar anderen.

Als ik deze button gebruik krijg ik standaard de melding No Internet Connection.

Ik ben ingelogd onder mijn eigen naam en er is zeker een internet verbinding.

De algemene opties heb ik reeds geprobeerd (account afmelden, opnieuw opstarten, aanmelden etc) cookies verwijderen, browser history resetten etc, werk allemaal niet. Zelfs opnieuw installeren heeft niet geholpen.

Ten einde raad hoop ik dat ik op dit forum iemand vindt die tips heeft om mijn verbindingsprobleem te kunnen oplossen.

    This topic has been closed for replies.
    Correct answer Niall33314058q7i9

    I too have experienced this issue with one of my users (OS is Windows 10, 64 bit on both machines mentioned in this post). They could not sign documents or send documents for signatures. I spent hours and hours with Adobe Support on this. Several remote sessions by Adobe Support, uninstalled the program re-installed it, ran cleaning tools, tried different versions etc. Nothing worked. Still got the no internet connection error when sending a document for signature.

     

    This user had Adobe Acrobat installed on a laptop as well as a desktop. The desktop being the primary machine and the laptop for travel purposes. I found that the E-Sign features worked on the laptop. Laptop has Windows 10 64 Bit OS and a 32 Bit version of Adobe. I got a 32 Bit version of Adobe Acrobat, installed it on the PC and it the E-Sign features worked using that version, depsite it being 64 Bit OS. This perhaps could be something to try. 

    I don't know why this would work but it does, and I have informed Adobe Support of same.

    2 replies

    J
    jos284197755qox
    Participant
    February 16, 2023

    heb een proefversie gedownload  adobe acropro trial en er geen ( gee interesse) vervolg aan gegeven ( griep) en na herstelt van griep zie ik afschrijving op mijn credit card 288,80 euro.Op de adobe site vind ik niets terug van een facuur - licentie en ook geen installatie bericht ,Kortom niets bekend over mij.

    Heb de site gevonden 288,80 euro met venster kopen en pas kon ik credir card invullen niet gedaan!!

    Er is hier dingen fout  gelopen en mijn verzoek (maak geen gebruik ( 77 senior) en vriendelijk verzoek terug te storten bij mijn ing bank. 

    N.B. Kan ook geen bestanden laten zien.Er geen berichten naar mij.

    m.v.g Dhr Jos Hoekstra

    try67
    Community Expert
    try67Community Expert
    Community Expert
    February 16, 2023

    Probeer contact te nemen met Adobe in Nederland (ik ga ervan uit dat u in NL woont...), door dit nummer op te bellen: 020-201-3331 (maandag - vrijdag, 9:00-17:00)

    Vraag voor het opzeggen van uw abonnement en voor een terugbetaling, als mogelijk. Meestal werkt het.

    N
    Niall33314058q7i9Correct answer
    Participant
    November 6, 2023

    I too have experienced this issue with one of my users (OS is Windows 10, 64 bit on both machines mentioned in this post). They could not sign documents or send documents for signatures. I spent hours and hours with Adobe Support on this. Several remote sessions by Adobe Support, uninstalled the program re-installed it, ran cleaning tools, tried different versions etc. Nothing worked. Still got the no internet connection error when sending a document for signature.

     

    This user had Adobe Acrobat installed on a laptop as well as a desktop. The desktop being the primary machine and the laptop for travel purposes. I found that the E-Sign features worked on the laptop. Laptop has Windows 10 64 Bit OS and a 32 Bit version of Adobe. I got a 32 Bit version of Adobe Acrobat, installed it on the PC and it the E-Sign features worked using that version, depsite it being 64 Bit OS. This perhaps could be something to try. 

    I don't know why this would work but it does, and I have informed Adobe Support of same.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 10, 2018

    Hey Kimberleyo,

    Thanks for reporting the issue, and sharing the troubleshooting steps you have tried. I assume that you are experiencing this trouble with the desktop application Adobe Acrobat DC.

    1- For Acrobat DC, you may check if there is any security software enabled. Turn it off for a while and check back.

    [Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

    2- Try with the Acrobat DC web interface Adobe Document Cloud  if you are getting the same error there as well, then you may switch the internet connection and test.

    Also, share the screenshot of the same message with us- https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot 

    Regards,

    Akanchha

    kimberleyo79991749
    kimberleyo79991749Author
    Participant
    October 11, 2018

    Hi Akanchha,

    Thanks for your feedback, hopefully the solution works. Our IT service desk is trying the options.

    Please find below the printscreen of my error message. Before the error message the transaction breefly shows on the screen.

    No internet conncetion while signed in and having an actual connection with the internet.

    As soon as my IT service desk has checked you solution I will come back to you.

    Thanks again,

    Kimberley

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 18, 2018

    Sure!

    Let us know if it doesn't work or if you manage to find the solution to this problem please do share your findings.

    -Akanchha

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