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ProDesign Studio
New Participant
August 24, 2022
Answered

No longer printing A3 size

  • August 24, 2022
  • 2 replies
  • 8804 views

Wondering if anyone has had problems recently printing to A3 size from Acrobat. We use Acrobat all the time and it's been printing any size from A5 to SRA3 on our printer fine. Some update has occured and it now refuses to print any size bigger than A4. To say it's frustrating is an understatement. We've been in contact with the supplier of the printer and they cannot re-create the issue we have, it prints fine from any other program just not Acrobate. Please help!

Correct answer Amal.

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

2 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
April 12, 2023

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

C
Chris32074108y69x
New Participant
February 23, 2024

Hi,

 

I am having this problem now, I am using Adobe Acrobat Pro version 2023.008.20533.

 

I have checked for updates and there are none available.

 

I can print from other applications to A3 just fine.

 

Thank you,

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 23, 2024

    Hi there

     

    We are sorry to hear that. What happens when you try to print to A3 size, do you get any error message? If yes please share the screenshot of the same for more clarity?

     

    What is the make and model of the printer? please check for any missing/pending printer updates and try updating it.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different file and check if that works.

     

    Please collect the print logs https://helpx.adobe.com/acrobat/kb/collect-print-logs-for-acrobat.html and share them for further investigation.

     

    ~Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 24, 2022

    Hi there

     

    Hope you are doing well and sorry for the trouble.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191 installed. Go to Help > Check for updates and reboot the computer once.

     

    What happens when you try to print the PDF file to A3 page size? Do you get any error message? If yes, please share the screenshot of the same for a better understanding. A small video recording of the same would be very helpful.

     

    Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

     

    Regards

    Amal

     

     

    P
    ProDesign StudioAuthor
    New Participant
    August 27, 2022

    Hi Amal

    Thank you for responding.

    We have the latest version of Acrobat. But it's ALL pdfs, bigger than A4 that we're having problems with. We simply cannot print any bigger than A4. 

    I've tried printing A3 on another printer and that prints ok. All the drivers we have with the one we cannot print A3 to are up-to-date and their tech team have tried to re-create the problem but cannot. Again, we can print A4 but nothing bigger.

    We have to inport the pdf and print direct from InDesign or Illustrator to get round the problem. It's simply very frustrating. I'll try and do a video/screenshot.

    P
    ProDesign StudioAuthor
    New Participant
    August 27, 2022
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