No Print to PDF printer Windows 8.1

[ChrisFritz1]

I have been setting up a user with a Surface Pro 2 tablet. He uses Adobe Standard Acrobat 8. I have had to install other versions of Acrobat on other user's tablets but they all have the Print to PDF printer selection.

This user doesn't have that printer, and also I don't have the right options to set it up manually.

When I go to add a printer and select a port there is no option like Document\*pdf.

I have uninstalled and re-installed Acrobat 2 hopeing it would suddenly work, but no luck there.

The one unique thing about this user's tablet is it has Symantec anti-virus installed on it, and the other user's don't have it. Could Symantec be the reason I can't get the Print to PDF printer?

Also looking deep inside his Acrobat folders I found that he does not have a printinf64.exe file in his folder like the other user's do. Do I just have to add that file in the folder to get it to work?

Thank you,

[Test Screen Name]

Acrobat 8 is very old and long out of support, but some people have made it work. Certainly, you need to apply all updates.

[ChrisFritz1]

I've gone to the help tab and click check for updates, and it tells me it is all up to date..

[Test Screen Name]

What specific version is loaded?

[ChrisFritz1]

when I go to help about Adobe, It says it is version 8.0.0

[Test Screen Name · Accepted solution]

Sounds as if the updater is confused. Maybe you need to manually update (or follow what Adobe would recommend, buy Acrobat XI (11) instead).

[ChrisFritz1]

when I go into edit>preferences I can' teven find updater.. So how do I manually update it?

[Test Screen Name]

Since the automatic updater isn't working for you, you would have to source the updates and resolve their (often complex) prerequisites from Adobe's sites.

[ChrisFritz1]

Can i download acrobat 9? Will that be recent enought you think?

[Test Screen Name]

Acrobat 9 is no longer available for purchase. You can purchase Acrobat 11 (XI).

[ChrisFritz1]

Definitly was an update problem. Got the updates for it and I got the printer now! Thank you!

[Bill12]

Just for future reference, updates are available at http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows.