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NO PUEDO FIRMAR DOCUMENTOS CON ECRTIFICADO DIGITAL

New Here ,
Feb 11, 2021 Feb 11, 2021

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Hola, buenos días.

Mi problema es el siguiente:

Hasta hace pocos días firmaba documentos con mi certificado digital pero ahora me resulta imposibe. Cuando llego a la pantalla de firmar, pulso el boton de firma y el programa no hace nada.

He revisado mi certificado digital y está todo en orden. He reinstalado y actualizado el programa a la última versión y sigo con el mismo problema.

¿Tenéis alguna solución?

Saludos y Muchas gracias.

 

Jorge.

TOPICS
Security digital signatures and esignatures

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Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

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Hi Jorge!

 

Thank you for reaching out and sorry to hear that.

 

Please ensure that the application is updated to the latest version. Go to Help > Check for updates.

Try once to reboot the machine and check if the issue still occurs.

 

If the above steps do not help, check if the issue occurs with a particular PDF or any PDf on which you try to add a digital signature.

Please share the Acrobat and OS version used on the machine. You may use the steps as suggested in the following help document to check the application version: https://helpx.adobe.com/acrobat/kb/identify-product-version.html 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Hola:

He desinstalado el programa, lo he vuelto a instalar y he reiniciado, tengo la ultima versión actualizada.

No es sólo que no me deja firmar digitalmente, es que además ni siquiera me da la opción para firmar digitalmente ni colocar el icono de firma digitan en las herramientas rápidas.

Que hago?

Gracias

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