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Participating Frequently
July 29, 2024
Question

No Recent Files in Acrobat Pro Mac

  • July 29, 2024
  • 2 replies
  • 2350 views

No matter what I try, the welcome screen in Acrobat Pro shows no recent files. 

  • Tried rebooting the computer
  • Recents work fine in Photoshop, Indesign, and Illustrator
  • Makes no difference if I launch the file from Finder or File > Open within Acrobat
  • Started doing this about a month or two ago. Always wored fine before
  • Running Acrobat Pro Version 2024.002.20893 on a Mac Studio

Would welcome some advice.

With thanks,

Steven

2 replies

Legend
August 27, 2024

Hi all, 

 

Sorry for the troubling experience. 

The recent file list is not updating. We know about the issue, and product engineering is currently triaging it. Sadly, the problem is not reproducible on our end. If we need any help or logs, we may contact you for your assistance. 

 

Thank you for your patience and reaching out.

 

 

~Tariq

StevenPDXAuthor
Participating Frequently
August 27, 2024

Tariq:

I've tried both ways, with "old" Acrobat and "new" Acrobat and the result is the same: no recent files. However, after some searching and testing on my own, I know the issue.

For some reason, Acrobat no longer recognizes files stored in a cloud service on its Recent Files list. If I take a file and drag it to a folder on my Mac's hardd drive, the fiels shows up in the recent files list. However, if I open a file from any cloud service--in my case Dropbox or iCloud--the files does not appear in the Recent File list. I've read that people using Google Drive have the same issue.

It seems a little strange to read that "Sadly, the problm is not reproducable on your end." There is a ton of Internet chatter about this bug, which began around February of this year. It is very easy to reproduce. Double-click on a file stored on any cloud accoount to open it, then close it. The file won't appear on the Recent Files list. Drag the file to the desktop, which puts it on the local machine's hard drive. Double-click it again, then close it. The file will appear on the Recent Files list.

For now, until this bug is fixed, I've switched to a different PDF program with a properly functioning Recent Files list. For those of us who use PDFs a lot in our daily work, and have the need to reopen them on a regular basis, this bug is a major interruption to our workflow. That Adobe has left this bug unaddressed for so long is very troubling to those of us who are paying a lot each month for your products--especially since every other Adobe product that I use--InDesign, Photoshop, Illustrator, and so on--all have properly functioning Recent File listings.

Legend
August 28, 2024

@StevenPDX 

Thank you for bringing this issue to our attention and providing such a detailed description of the problem. We understand how frustrating this must be, especially given the impact on your workflow. We want to assure you that we're actively looking into this issue and will get back to you with an update as soon as possible.

Your feedback is valuable, and we're committed to finding a solution.

~Tariq

creative explorer
Community Expert
Community Expert
July 29, 2024

@StevenPDX make sure your settings are set up to show up - Preferences (Command K) on a Mac - Documents in recently used list


And General - View Starred files in Recent Tab too?


Restart Adobe Acrobat to take the new settings 

 

m
StevenPDXAuthor
Participating Frequently
July 29, 2024

Thank you. This setting were already in place. I double-checked them, quit and restarted Acrobt. Still nothing showing up in recent files.

StevenPDXAuthor
Participating Frequently
August 2, 2024

@StevenPDX 

Using the new Acrobat interface: (tools are on the left)
Disable New Acrobat:

 

___________________________________________________________________

Using the Old Acrobat interface: (tools are on the right)
Enable New Acrobat:

 

______________________________________________________

Preferences, I have show 5 files only. I normally have this set to zero, as I do teach, and I don't want my students to see what I am working on.

 


I received this odd response from Adobe:

Acrobat Pro 2024 is not compatible with Mac OS Sonoma.
So, we provide you the Acrobat Pro 2020 perpetual license which is the onetime payment and license valid for the lifetime.

 

Do you know anything about that?