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pierrot10101
Participant
May 16, 2020
Question

No way to install Adobe reader and Adobe Acrobate

  • May 16, 2020
  • 2 replies
  • 844 views

Dear All,

I just reinstalled a new Windows 10 workstation on a DELL Precision 3420. The OS Update has been done.

I first tried to install Adobe reader in english. I download the installer and I lunch it. I had to confirm the installer.

Then adobe opens a windows, and usally we see the progress of the installation, but in my case, nothings happen. That windows freeze. I mean nothings happen and the installation is not progressing.

i do not know why because usually, the installation always complete and the installer disapear form the download folder.

 

Later, I tried to install Adobe Acrobate. I go the licence and I download the installer, When I lunch it, I confirm the installation task but nothing happen. I also tried to install Creative cloud, but same problems.

I wonder if you know that's can be the cause of the problem and why the installation do not start.

As I said, my windows 10 is fredhly installed.

 

Many thanks for your help

This topic has been closed for replies.

2 replies

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
May 21, 2020

Hi,

 

Just a quick follow up and see if you were able to resolve your issue.

 

By the way, just today another optional update was released addressinf additional known issues.

 

I would suggest to apply this update: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
May 19, 2020

Hi,

 

Try using the Acrobat Cleaner Tool before installing any software or trying to re-install: https://labs.adobe.com/downloads/acrobatcleaner.html

 

And since you've mentioned about trying to install using the CC Desktop app, you may also want to try the CC Cleanupt Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Both tools will remove old traces of software and leave your system ready for a fresh installation.

 

When you're done performing these tasks download Acrobat from here:

 

 

And see how this works for you.

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