Non-functioning Adobe Acrobat DC Reader on Windows 7

Forum|Forum|5 years ago
February 10, 2021
2 replies
695 views

My laptop's os is and will continue to be Windows 7 even though it is no longer supported. My issue is that my Adobe Acrobat DC Reader is no longer functioning. I am thus unable to view and print all of my PDF documents. What options do I have to view and print my PDF documents and continue to use Window 7.

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user4481097

Adobe Employee

Hi Ralph,

Can you let us know the build which you are using? Is it the latest Acrobat DC Reader update (21.001.20135)? If yes, can we get some pdf files for which you are facing this issue?

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Ralph5C70Author

Participant

Yes, my version is 21.001.20135. In my opinion, the issue is not the PDF files. When I click on a PDF file Adobe Acrobat DC Reader opens but it is frozen. In other words I am unable to do anything with the file: cannot print, maximize nor minimize the page, etc. I cannot even close the program. In order to close the Reader, I need to close it with task manager. I might also mention that I did recieve an email/message from Adobe for me to uninstall Adobe Acrobat DC Reader. I want to continue to use Windows 7 on my laptop and want to be able to print my PDF documents. What suggestions can you offer?