Not able to activate Adobe Acrobat X Pro with the purchased licenses key

[opaa44943766]

To whom it may concerns,

I purchased 2x licenses of Adobe Acrobat X pro a year ago and activate them. I wiped on of the computers and re-installed Adobe again with the licenses key. after using Adobe X it asks to activate the product, it won't accept the licenses key that came with it. please advise.

Thanks,

Fadi

[John T Smith]

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

[fa50721074]

Hi John,

I followed the instruction in the link (Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html)​ you provided and adobe won't activate, it is still prompt for activation. please advise.

Thank You

Fadi

email: faziz@etechcomputing.com

phone: 647.361.8191 x104

[opaa44943766]

Hi John,

My apologies for in convenience.

• Adobe software title= Adobe Acrobat X Pro version= 10.0.0.396
• Operating system= Windows10 64bit
• Relevant hardware= 8GB RAM
• Third-party software in use= No
• What you did, what steps you took, what happened at what moment, and what you did to try to resolve it?

Answer:

During the Adobe Acrobat installation I entered/typed the licenses key then finished the installation successfully. When opening a PDF file Adobe Acrobat prompt to either enter the license key or to select the trial version which now 8 days left. Next, I uninstalled the product, deleted the Adobe from registrar and Adobe folder from the C drive, then re-installed it again. the same issue occurs.

Thanks,

Fadi