Skip to main content
N
NIkiota31451434vk63
New Participant
August 2, 2023
Question

Not able to convert word to pdf

  • August 2, 2023
  • 1 reply
  • 1214 views

I am using the convert to PDF option after right click on the word file and it shows that its converting but then it gives me following error:

 I have done the research in this error and found following article:

https://support.microsoft.com/en-us/office/add-remove-or-view-a-trusted-publisher-87b3d5a3-b68c-4023-87c4-7cc78a44d7ed

 

However, I am stuck on step number 3 as I am unable to find  Security Warning area in MS word.

 

The adobe acrobat and Windows are up-to-date already. Uninstalled and reinstalled acrobat. Still trying to figure out if this is an adobe issue or Ms Word.

 

I have the work around to this, but I really want to fix this issue as its easiest way to convert to pdf without opening the files and it was working before. 

 

Thank you in advance!

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Brainiac
    August 7, 2023

    Hi @NIkiota31451434vk63 

     

    Thanks for sharing the screenshot.

    Strange to see that you do not have the "Options"  to manage the Trust Center in your MS-Word.

    Trust Center settings help you manage the Trusted Publisher and Trusted location.

    Like this:

               

     

    Does your IT team manage your MS Office, or is it an enterprise setup?

     

    Please check with MS Support once. The cause of this error is because of the MS Word settings. 

    Meanwhile, try creating the PDF file using Acrobat>Create PDF tool.

    Also, update your pending MS Office updates to see if that helps.

     

    Thanks,

    Akanchha 

     

     

     

    N
    Nikita31459943qgkc
    New Participant
    August 10, 2023

    We have Trust Center Settings BUt if you can see in the article atached, the settings to be updayed is not under Trust Center. I have already updated the MS Office. I have the work around already as I have mentioned in my previous post.

    AkanchhaS8194121
    AkanchhaS8194121
    Brainiac
    August 18, 2023

    @Nikita31459943qgkc 

    Please confirm the exact version of Adobe Acrobat you are working on.

    Install the latest patch 23.003.20269 

    Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

    To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

     

    Thanks,

    Akanchha

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices