Not able to request e-signatures any longer (Acrobat Standard)

Question

I recently purchased an annual subscription for Acrobat Standard for the single one reason: to sign documents and get them signed by my business contacts. It worked well for weeks, but recently I left an Adobe-organization (unrelated to my Acrobat Standard subscription, it was for CCE only) and all of a sudden the e-signatures feature is not working anywhere: not in the browser-extension, not on the Acrobat portal and not in the Acrobat client application. Note that I did already log-off and -on again multiple times and I am 100% sure I choose the correct profile when signing in: the one that indeed has the Acrobat Standard license.

When requesting an e-signature in the client app, I want to view "More options" or I click "Specify where to sign" which will result in "Uploading document..." after a few seconds it will show "Authentication failed".

Please help me out? I have dozens of agreements waiting to be signed.

Meenakshi Negi · Accepted Answer

Hi RPaardekam,

Thank you for reaching out.

As mentioned, the service stopped working after you left the organization. Please share the Adobe ID or email address used for the account in a private message. We will look at your account to find the root cause of this behavior.

You may initiate a private message using the envelope icon at the top right corner of this community page.

Let us know if you need any help.

Thanks,

Meenakshi

RPaardekam · Answer

@Tariq Ahmad you seem to be offline for some time now, but would you be able to assist? I see you have solved my issues in the past and I really need to get some assistance here.

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