• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Not able to request e-signatures any longer (Acrobat Standard)

New Here ,
Jun 20, 2024 Jun 20, 2024

Copy link to clipboard

Copied

I recently purchased an annual subscription for Acrobat Standard for the single one reason: to sign documents and get them signed by my business contacts. It worked well for weeks, but recently I left an Adobe-organization (unrelated to my Acrobat Standard subscription, it was for CCE only) and all of a sudden the e-signatures feature is not working anywhere: not in the browser-extension, not on the Acrobat portal and not in the Acrobat client application. Note that I did already log-off and -on again multiple times and I am 100% sure I choose the correct profile when signing in: the one that indeed has the Acrobat Standard license. 

 

When requesting an e-signature in the client app, I want to view "More options" or I click "Specify where to sign" which will result in "Uploading document..." after a few seconds it will show "Authentication failed". 

 

Please help me out? I have dozens of agreements waiting to be signed. 

TOPICS
Modern Acrobat , PDF , Security digital signatures and esignatures

Views

169

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 21, 2024 Jun 21, 2024

Hi RPaardekam,

 

Thank you for reaching out. 

 

As mentioned, the service stopped working after you left the organization. Please share the Adobe ID or email address used for the account in a private message. We will look at your account to find the root cause of this behavior.

You may initiate a private message using the envelope icon at the top right corner of this community page. 

 

Let us know if you need any help. 

 

Thanks,

Meenakshi

Votes

Translate

Translate
New Here ,
Jun 21, 2024 Jun 21, 2024

Copy link to clipboard

Copied

@Tariq Dar you seem to be offline for some time now, but would you be able to assist? I see you have solved my issues in the past and I really need to get some assistance here. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

Copy link to clipboard

Copied

Hi RPaardekam,

 

Thank you for reaching out. 

 

As mentioned, the service stopped working after you left the organization. Please share the Adobe ID or email address used for the account in a private message. We will look at your account to find the root cause of this behavior.

You may initiate a private message using the envelope icon at the top right corner of this community page. 

 

Let us know if you need any help. 

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 27, 2024 Jun 27, 2024

Copy link to clipboard

Copied

Hi Meenakshi. My organization again made changes which caused me to leave the organization and join a new instance. This AGAIN caused my personal profile to stop working. Can you re-initiate the solution? Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 03, 2024 Jul 03, 2024

Copy link to clipboard

Copied

LATEST

Hi RPaardekam,

 

Thank you for your patience.

 

We have sent you a private message. Please check your inbox and share the information with us.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines