Participating Frequently

Answered

Not able to share a link, email pdf or share file with others.

Forum|Forum|4 years ago
October 4, 2021
7 replies
36908 views

We have various Acrobat versions, including Pro DC. While having a pdf open and then attempting to Share a link, Send file by Email, Share this file with Others, they all bring up a blank window/box.

Started happening for our users a few weeks ago and not everyone at the same time. We thought we had it fixed by going to Edit>Preferences>General and unchecking the box next to "Show online storage when saving files", but that only works for a day or less and then we need to do a repair or a full reinstall. Any ideas why this started happening and how we proactively fix this before more users experience it?

This topic has been closed for replies.

Correct answer Amal.

Hi there

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

Let us know if you experience any trouble and need more help

Regards

Amal

D

dirkh70978478

Participating Frequently

Any help avalable? It is July 2024.

D

dirkh70978478

Participating Frequently

Hi There,

this problem seems to go on forever:

Does somebody know how to share a PDF file with NO ERROR?
Sorry but this is a basic and essential function!

C

Christine232150275176

Participant

Also having this problem!

Running: macOS Monterey 12.1,
Acrobat:

Architecture: x86_64

Processor: Apple M1 Pro

Build: 21.11.20039.0

AGM: 4.30.115

CoolType: 6.0.3

JP2K: 2.0.4.50016

Unable to Share Link, Email or Share with Others... all are blank. (See attached.)

C

CariShepard26486370nt1m

Participant

I've been having issues with sharing files as well. The people I share with keep getting a message saying the file has been unshared or deleted (it hasn't, and it hasn't been moved either). I'm stumped. According to the program I'm using, it is up to date. I'm using Adobe Acrobat Pro version 2022.003.20263

Amal.

Community Manager

Hi @CariShepard26486370nt1m

We are sorry to hear that. Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also, how are the other users opening the PDF files? Make sure the other people are opening the PDF via Acrobat/Reader DC application and ask them to update the application to the recent version from the help menu.

Regards

Amal

Amal.

Correct answer

Community Manager

Hi there

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

Let us know if you experience any trouble and need more help

Regards

Amal

SJSlaski

Participant

Hello Amal,

I upgraded my Acrobat Pro DC 32 bit to v2021.011.20039 but the share file options are still blank on my work laptop which is running Win7. My home PC runs Win10 and the Acrobat Pro DC 32 bit share file options work fine, perhaps Win7 is the issue?

Best,

Scott

Amal.

Community Manager

Hi there

Sorry for the delay in response. This issue is reported to our engineering team for the fix.

We will share the update as soon as we will hear anything form them

Regards

Amal

P

purvin5D86

Participant

I am having the same problem.

D

Dan22353693ftyf

Participant

Hello,

A coleague is having the same issues on the DC version 2021.007.20099
We tried repairing the install, but it did not work.
Is there any fix for this?

Amal.

Community Manager

Hi there

I have shared more details with you in private message please check

Regards

Amal

Amal.

Community Manager

Hi Brian

Hope you are doing well and sorry for the trouble. As described you are getting the blank screen when you try to share the PDF via link, email or share with others.

Would you mind sharing the version of the Adobe Acrobat/Raeder DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win) , 21.07.20096 (mac) installed. Go to help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082

You may also, try to create a new test user profile with full admin rights in Windows and try using the application there and check.

Regards

Amal

M

margaret5FAB

Participant

Amal - I am currently having the same problem, also. My version is 2021.007.20099 (PC). Please let me know if there is a fix!

Amal.

Community Manager

Hi there

I have sent you the private message please check.

Regards

Amal

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