Not all users see checked comment checkboxes

Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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Our team of authors use the comments checkboxes in Acrobat Pro DC to mark a comment as completed. This has been a mainstay of our review procedure for a while now but all of a sudden we can't use the feature any more.

 

I can see the checked checkboxes that I make myself, but when I look at another person's work, all of the checkboxes are blank, no matter that they checked them themselves. This means that we are suddenly actioning comments twice or more, and being confused as to what has and has not been done.

 

One user cannot even see empty comment checkboxes in other authors' pdf outputs, even though the 'Show checkbox in comment note' option is switched on.

 

How can we fix this please, it is an integral part of our review process and I don't want to have to rework our process if at all possible.

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Comment review and collaborate PDF

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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Are the all of your men use it Adobe Reader? 

non-Adobe readers is an evil.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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The whole team uses Adobe Pro DC.

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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I meant, the whole team use Adobe Acrobat Pro DC.

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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Give more info please about your workflow. Is this file stored on some shared network folder? Or this file stay somewhere in cloud service?

 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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The files are stored ona network server, and on a SharePoint site.

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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Can you give some file example? I'm sure that me or some of forum users will check your example through their shared folder. 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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I'm sorry I can't as the information is strictly proprietary. I'll try and make up a document using a lorum generator when I get a spare five minutes.

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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Do some non-confidential with bugged checkboxes.

 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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Here is an example file. Gazza has checked some of the boxes, these have 'checked' in the description. Some are unchecked, these have 'unchecked in the description.

 

Marky has left one checked and one unchecked. Neither of us can see the checked boxes of the other author.

 

Hope this helps solve it all.

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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I do save your file to shared folder in my network, do 2 comments, save, re-open. It all stores. 

 

Snag_17afa3f.png

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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What do I think about. This is a file on HDD, only one man can work with that file at one moment of a time. Are you try to work together? This is wrong workflow. 

 

https://www.adobe.com/acrobat/hub/how-to/how-to-collaborate-on-pdf - did you try this two methods?

 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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We don't have any problem with comments, it's the checkboxes that go with the comments that we have the problem with. Can you see checked and unchecked checkboxes for Gazza and Marky in my original output?

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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Mmmm. Your file doesn't contain checked comments. I will try now to add this checkmarks and open this file from another PC.

 

 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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I do confirm the bug!

On another PC checkboxes missed. 

 

You are need to open on acrobat.uservoice.com new thread with this bug. Show than link to your thread and I will add my voice. This is just one thing that we can do.

 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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I do find a workaround for you. If you mark comment as completed than this checkbox is stored for another user. 

 

2022-03-31_17-14-45.png

 

 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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Thank you George. Yes we know about the green checkboxes, but the blue checkboxes work much more quickly for us when working with hundereds of comments per document (up to 700 page docs at times).

 

There was a time not long ago when the blue checkboxes, when checked, were visible to any reader, which helped our workflow. Unfortunately, I'll have to prepare another review process, unless anyone else can help.

 

Again, thanks for your time George.

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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And here we too don't have shortcut, yes...

https://community.adobe.com/t5/acrobat-discussions/keyboard-shortcut-to-change-the-status-to-complet...

 

Sad, yep.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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New Here ,
Jun 13, 2022 Jun 13, 2022

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GazzaP

I am having the same issue. Have you found a solution to have other people view your blue checkmarks?

 

 

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New Here ,
Jun 13, 2022 Jun 13, 2022

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GazzaP have you found a solution for the blue checkmarks being seen by other people? 

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Community Beginner ,
Jun 13, 2022 Jun 13, 2022

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Sorry no. Seems to be a 'feature' or bug that is concerning to very few people unfortunately.

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