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H
Holly29697180c148
Participant
May 2, 2023
Question

Not seeing signature for 2nd person

  • May 2, 2023
  • 1 reply
  • 927 views

I sent a document to a client (Signature 2) and our company lead (Signature 1). #2 will not sign until they can see #1 has signed the document. Is this a problem on their end with show/hide? Or is something incorrect within the document?

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1 reply

MikelKlink
MikelKlink
Participating Frequently
May 9, 2023

Please clarify.

By "#2" do you mean the client (with Signature 2) or your company lead (second in your list)?

And what is the problem? You only mention a policy (#2 will only sign after #1 has signed) but not what actually goes wrong.

Also, how should we be able to tell whether there is a problem on their end or in the document? We neither know which PDF viewers are used nor which techniques the PDF itself uses.

H
Holly29697180c148Author
Participant
May 9, 2023

Thank you for the reply. 

#2 is the second person to sign Signature 2. They cannot see that #1 has signed so they decided to print the doc and scan back to me.

Is AdobePro set up so that if you send a document, the second signature person cannot see the first signature until the document is fully executed? Shouldn't Signature 2 see that Signature 1 has been completed?

MikelKlink
MikelKlink
Participating Frequently
May 31, 2023
quote

Is AdobePro set up so that if you send a document, the second signature person cannot see the first signature until the document is fully executed? Shouldn't Signature 2 see that Signature 1 has been completed?

Adobe Acrobat shows the current state of the document. If there are proper signatures with visualizations, you see those visualizations.

When signatures are concerned, though, Adobe Acrobat meanwhile has become highly sensitive as far as errors in the document are concerned (in contrast to its general behavior which ignores numerous errors). Thus, I'd assume that either your signature #1 is somehow erroneous or already the base document it has been applied to has errors.

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