• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Number of Comments Differ in Adobe Shared Review Tracker Welcome Screen and Commenting Pane

Community Beginner ,
Feb 24, 2020 Feb 24, 2020

Copy link to clipboard

Copied

Does anyone know how Adobe counts the number of comments in a shared review? When I log into the shared review, the welcome screen from Tracker shows I have 12 comments. After clicking OK, the comment pane on the right says I have 10 comments. Can anyone explain the inconsistency? The shared review is being generated with Adobe Acrobat Pro DC version 20.006.20034.39303. It can be reviewed by participants using Acrobat Reader or Pro DC. Thank you.

12CommentsWelcomeScreen.png

 

10CommentsInCommentPane.png

Views

810

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 24, 2020 Feb 24, 2020

Copy link to clipboard

Copied

Please post the name of the Adobe program you use so a Moderator may move this message to that forum

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 20, 2020 Mar 20, 2020

Copy link to clipboard

Copied

The shared review is being generated with Adobe Acrobat Pro DC version 20.006.20034.39303.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Coworkers of mine are having the same issue.  We are all using Adobe Acrobat Pro DC, Continuous Release Version 2020.012.20043, on Microsoft Windows 10 Pro.  The shared review was hosted on a locally networked server.  My coworker shared her screen with me using Microsoft Teams, and she opened the shared review.  Upon opening the shared review I could see that the total number of comments shown in the upper right of the comment panel was different from what I had, and what was initially shown on the "Welcome back to shared review" dialoge box.  She said the number of comments varied each time she would reopen the document.  She also, noted there were duplicate comments from her that she did not manually produce.  Upon deleting these comments and closing the document these comments would reappear.

Is this a firewall issue, security settings issue, credentials issue, bug, ...?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

Hi - was this ever figured out? We experience the same thing within our technical publications group. We are on version: 22.001.20169.0

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 20, 2024 Mar 20, 2024

Copy link to clipboard

Copied

LATEST

Problem confirmed. Version 2024.001.20604

We tried to calculate what the comment count might show.
Total comment count as seen in the protocol: 72
There are three different kinds of comments. I counted them manually: 12 stamps, 39 comments and 21 replies (no more than one reply on a comment)
Two persons see 51 on top of the comment list which is  39+12 (comments + stamps)
One person sees 63 on top which is 51+12 (comments - replies but double the stamps?!)
Help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines