Numbers showing as symbols

[Scott6471]

Hi,

We recently ordered number of Acrobat Pro licenses for our team, but a few are having a problem when editing documents; whenever they try to change a letter or number with another number it shows as a symbol (doesn't happen with alphabetical inputs). The latest updates have been installed and noteably they are running on the 64bit version; my 32bit installation does not have this problem (each time i try to update to 64bit it says the "operation failed").

Is there a known issue with this for 64bit versions or is it something else (settings between us look the same). If it is 64bit related, is there a way of downgrading to 32bit to see if that changes anything?

[Scott6471 · Accepted solution]

Firstly apologies for such a long time to respond.

We finally got to the bottom of the problem we were seeing on a couple of users pc's using Acrobat Pro. It turns out that the language settings for the program in "Preferences" were as "English with Arabic support."

Simply saving the details as operating system default instead and everything is now working just fine. Such a simple solution, but no idea why it defaulted to loading the program with those options.

Thanks to all that contributed

[Donza3D]

I have the same problem but with Photoshop Beta. It only happens with system fonts (Arial, Times, Calibri, etc - so they are installed) & not with any other fonts. It also does not happen with my normal version of Photoshop or any other graphic or desktop program. I am running Windows 10 with 16gb & a graphics card so not a resource issue. I put in a bug report but have had at least 3 version upgrades that still have not fixed the problem. None of the other incidents deal with Photoshop Beta so the other suggested fixes are not available to me.  I dont think it's an available setting or a pref.  I am attaching a screenshot showing text ("test 123")  in Arial & Times NR fonts.  current Adobe Photoshop Beta Version: 25.7.0 20240307.m.2537 cf1d3bc x64 

Anyone else having this issue?

[Donza3D]

I just realized I had already received my solution from one of the techs (I forgot I had posted it). Basically I needed to delete the Preferences settings folder "Adobe Photoshop (Beta) Settings" & just restart the program. I had to retweak my UI but that only took a minute & everything is now showing up like it's supposed to. Thank you CoryShubert

If anyone else is having the same issue you can check out this help page:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

[motorfolio]

July 2024 and still had this problem. It seems that Acrobat is still being shipped with this error that is so frustrating to solve. Turned the 30 second job of entering a date into an application form into an hours unpaid research to find a fix. I have used acrobat for well over thirty years and it just gets more bloated, and buggy, whilst the UX seems to reinvent its underlying logic  every couple of years forcing relearning. It is used to be a program that was a pleasure to use but now it is just a grind and I avoid it when I can despite paying for a subscription.

[Kelly35329788w1wa]

Totally agree.  To think I insisted that my company paid for this terrible buggy software.  What a massive waste of my time and everyone else's, fixing things that the Adobe team should have sorted out BEFORE releasing the software.