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PeterKC
Inspiring
July 4, 2023
Question

OCR fails to recognize up to 50%

  • July 4, 2023
  • 1 reply
  • 1204 views

When I try to recognize a page of text, Acrobat Pro (2023) misses half of the words. 

 

While the source PDF is not the best, the free online OCR sites get it >99% correct.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 4, 2023

Hi @PeterKC 

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file-specific issue please share the PDF in question with us for further testing at our end.

 

Also a small video recording of the steps and the issue would b very helpful.

 

What is the version of the Acrobat Pro you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20215 installed. Go to Help > Check for updates and reboot the computer once. You may also try to repair the installation from the help menu.

 

Also please go through the help page https://helpx.adobe.com/acrobat/kb/error-could-perform-recognition-acrobat.html and see if that works.

 

Regards

Amal

P
PeterKCAuthor
Inspiring
July 4, 2023
it happened with several PDFs, all from page photos.

Acrobat Pro is part of a CC subscription, which says it is up to date.

In the app [Build: 22.3.20310.0], Check for Updates produces error 105, Cannot connect to Adobe update server.… (Internet connection is not the problem.)

Will uninstall and then reinstall the app. and see if that gets me the latest version, then will try again.
Amal.
Community Manager
Amal.Community Manager
Community Manager
July 4, 2023

Hi there

 

You may download the updated patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that helps.

 

~Amal

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