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W
W_W2
Participant
November 20, 2018
Question

OCR stopped working in Acrobat XI Pro

  • November 20, 2018
  • 1 reply
  • 4351 views

This has been working flawlessly for years but now, when I run it, it scans each page normally but when finished I can't select/copy text. Happens with every document regardless of whether I scan a text document or even convert from a word document. I can't select/copy text at all. This just started sometime in the last 30 days.

This topic has been closed for replies.

1 reply

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
November 20, 2018

Hi W|W,

Is there a blue overcast to the page when you try to select? If so it means that the page has not been made "selectable" and no OCR was done. Instead of a selectable document you have an image document.

For whatever reason your auto-processing of the scanned page has been turned off.

Please let us know which version of Acrobat Pro you are using and what your operating system is. We can better help you after we know these things.

W
W_W2Author
Participant
November 20, 2018

No there is no blue overcast. Everything looks and acts normal except that it won't perform OCR even though it goes through that process as it normally would. There is no error message. I'm using Windows 10 and have Acrobat XI Pro.

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
November 26, 2018

Thanks for the additional suggestions but I've tried all of that to no avail. All I get is the "renderable text" error when trying to use OCR on every PDF. I've even created a simple word doc with nothing but text, converted it to PDF and still have the same problem. I might just need to upgrade to DC at this point.


https://forums.adobe.com/people/W%7CW  wrote

Thanks for the additional suggestions but I've tried all of that to no avail. All I get is the "renderable text" error when trying to use OCR on every PDF. I've even created a simple word doc with nothing but text, converted it to PDF and still have the same problem. I might just need to upgrade to DC at this point.

When you get the message then there is already text in the PDF file.

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