Office 365 Will Not Convert to PDF

Forum|Forum|4 years ago
February 2, 2022
2 replies
3519 views

All of a suddent, I cannot save from Word or Excel to PDF. For Word, I liked to use "Save as Adobe PDF." Now that does nothing. The Acrobat menu in the Ribbon does nothing, either. I stll can Save and then select PDF as the file type. So, it looks like the Office programs are working but the Adobe Acrobat add in is not. I ahve a subscription ot Office 365 and Acrobat DC. I uninstalled both of them several times. I loaded them each one at time -- one time I loaded Office first and the Acrobat. Anotehr time, I did it in the other order. Ic checked add in, and the PDFMaker box is checked. I've tried everything! Why did this stop working suddenly? There are many features that are supposed to be available by integration of Acrobat and Office, but, in my case, the add in is not working at all. When I try to save the file, there is nothing saved to the folder I select.

Create PDFs

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Bevi Chagnon - PubCom.com

Legend

I uninstalled both of them several times. I loaded them each one at time -- one time I loaded Office first and the Acrobat.

Uninstall both programs.

Reboot your computer...a cold reboot, not a restart. That means shut down, count to 5, and restart your computer.

Install MS Office first.

Install Acrobat last so that it can add the PDF Maker plug-in to your MS Office.

As @Dave Creamer of IDEAS alluded, PDF Maker is available only on Windows machines, not Macs. (IMHO, that's a severe shortcoming, but I understand that it's something about Apple, not Microsoft or Adobe.)

If you're on a Mac, you're only option is to use File / Save As / PDF and use Microsoft's internal utility for exporting.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

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DevonianAuthor

Known Participant

I tried the recommendations with no results. I removed Office and Acrobat. I shut down computer and waited a few minutes before re-starting it. Then I installed Office again. I checked to see that it worked, and it did. Then I shut down computer again, waited, re-started and re-loaded Acrobat. Same problems. I shut down computer, waited, and re-started. Same problems. When I try to Save as PDF or use the Adobe add in, the computer hangs, then says "Working on It" and finally prompts me for s place to save the file. When I save it and go to the folder, there is no PDF there.

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wellsgbw

Participating Frequently

Like this thread started, PDFMaker on my computer suddenly no longer works with MS Word and Outlook.
Office 365 apps and PDFMaker worked well until I upgraded from Acrobat Pro 2017 to Acrobat Pro DC on Feb 1, 2022. Now, PDFMaker with MS Word produces no PDF file output. Moreover, PDFMaker with MS Outlook produces the error message "Acrobat PDFMaker has detected problems in installation. Please repair/re-install Adobe Acrobat." My uninstalling Acrobat Pro DC, rebooting, and reinstalling Acrobat Pro DC did not fix the PDFMaker problem with either MS Word or MS Outlook.
Might the new build 16.0.14827.20158 (version 2201) of Office 365 be causing problems for PDFMaker? My computer now is running Office 365 build 16.0.14827.20158 (version 2201), which my computer installed Feb 2, 2022.
For comparison, PDFMaker works fine with Office 365 build 16.014729.20260 (version 2112) on my laptop computer.
To repeat: Is PDFMaker compatible with Office 365 build 16.0.14827.20158 (version 2201)?

Uninstalling and reinstalling Office 365 and Acrobat Pro DC several times and running AcroCleaner did not fix the problem with PDFMaker and Office 365 apps.
Instead of Acrobat Pro DC, I switched to Acrobat Pro 2020. PDFMaker and the Office 365 apps work fine when Acrobat Pro 2020 is installed in my computer.
My solution to the PDFMaker problems: Use Acrobat Pro 2020 instead of Acrobat Pro DC.