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Question

On Windows 11, the menu bar disappears in Adobe Acrobat Pro

Forum|Forum|3 years ago
November 7, 2022
1 reply
1664 views

Hallo,

seit wir Windows 11 benützen, verschwindet die Menüleiste in Acrobat Pro DC, sobald man mit dem Mauszeiger darauf fährt. Die Menüleiste kann erst durch widerholtes Drücken der F9 - Taste eingeblendet werden, verschwindet aber wieder wenn der Mauszeiger darauf zeigt.

Hat jemand eine Lösung für diese Problem?

Vielen Dank!

This topic has been closed for replies.

Meenakshi Negi

Legend

Hi Jürgen26998182kx8j,

Thank you for reporting this.

Please try once reinstalling the application. Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and reinstall the application from this page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that makes any difference.

If not, would you mind sharing the Acrobat version number?

Also, did it start occurring after any recent change?

Thanks,

Meenakshi

J

Jürgen26998182kx8jAuthor

Participating Frequently

Hi MeenakshiNegi,

thank you for your prompt reply.

I followed your instructions but unfortunately I still have the described problem.

It started occuring after we installed Windows 11.

Thank you,

Juergen

P.s.: The version number you´ll please find attached.

J

Jürgen26998182kx8jAuthor

Participating Frequently

Hi Juergen,

You may upload the video on Acrobat Cloud Storage and then share the link to the file with us.

Use the steps suggested under "Share an anonymous or public link to the file" on the following help page: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html.

Thanks,

Meenakshi

Hi MeenakshiNegi,

thank you for your assistance. The link is as follows

https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:44370b30-fbca-405c-81d3-c0ead70d2bc4

As you can see in the video - as soon as I navigate my mouse pointer over the menu bar it dissapears. By pushing the F9 button frequently I can retrieve the menu bar, but again it dissapears, when i navigate my mous pointer over it.

Best regards

Juergen

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