On Windows 11, the menu bar disappears in Adobe Acrobat Pro

[Jürgen26998182kx8j]

Hallo,

seit wir Windows 11 benützen, verschwindet die Menüleiste in Acrobat Pro DC, sobald man mit dem Mauszeiger darauf fährt. Die Menüleiste kann erst durch widerholtes Drücken der F9 - Taste eingeblendet werden, verschwindet aber wieder wenn der Mauszeiger darauf zeigt.

Hat jemand eine Lösung für diese Problem?

Vielen Dank!

[MeenakshiNegi]

Hi Jürgen26998182kx8j,

Thank you for reporting this.

Please try once reinstalling the application. Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and reinstall the application from this page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

Check if that makes any difference.

If not, would you mind sharing the Acrobat version number?

Also, did it start occurring after any recent change?

Thanks,

Meenakshi

[Jürgen26998182kx8j]

Hi MeenakshiNegi,

thank you for your prompt reply.

I followed your instructions but unfortunately I still have the described problem.

It started occuring after we installed Windows 11.

Thank you,

Juergen

P.s.: The version number you´ll please find attached.

[MeenakshiNegi]

Thank you for the information.

Would you mind sharing the screen recording of the issue occurring at your end?

We will share it with the team to investigate it further.

Thanks,

Meenakshi

[Jürgen26998182kx8j]

Hi MeenakshiNegi,

I did the screen recording but unfortunately I did not have permission to upload video. Also zip files are not allowed?!

Thank you and best regards

Juergen

[Jürgen26998182kx8j]

Hi MeenakshiNegi,

is there any possibility to upload a video of my screen recording?

Best regards,

Juergen

[MeenakshiNegi]

Hi Juergen,

You may upload the video on Acrobat Cloud Storage and then share the link to the file with us.

Use the steps suggested under "Share an anonymous or public link to the file" on the following help page: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html. 

Thanks,

Meenakshi 

[Jürgen26998182kx8j]

Hi MeenakshiNegi,

thank you for your assistance. The link is as follows

https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:44370b30-fbca-405c-81d3-c0ead70d2bc4

As you can see in the video  - as soon as I navigate my mouse pointer over the menu bar it dissapears. By pushing the F9 button frequently I can retrieve the menu bar, but again it dissapears, when i navigate my mous pointer over it.

Best regards

Juergen

[Jürgen26998182kx8j]

Hi MeenakshiNegi,

do you have any news regarding my request?

Best regards

Juergen