One PDF document have different view with Adobe Acrobat Reader and Adobe Acrobat Pro

New Here ,
Apr 26, 2022 Apr 26, 2022

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Hi Sir, 

I received an XFA file, when I opened it with Adobe Acrobat Reader and Adobe Acrobat Pro, I even get different views. 

Which one is correct? Why are they different? 

See below for more information. The test file is as attached. 

Thank you. 

 

Tina24198192d81g_0-1650956426650.png

 

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General troubleshooting , PDF forms

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Adobe Community Professional ,
Apr 26, 2022 Apr 26, 2022

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A picture is worth 1000 words.

You can find this setting in Acrobat Pro, Acrobat Reader, Acrobat Standard and in many PDF viewers:

 

Capture_328.png

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Thank you for replying.

But the difference is not the highlight color, but the filled content. 

Adobe Acrobat DC pro shows nothing, but Reader shows something in the two form fields. 

 

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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Have you filled the form with Adobe Acrobat or Acrobat Reader?

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New Here ,
Jul 15, 2022 Jul 15, 2022

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I filled the form with both Adobe Acrobat and Acrobat Reader. 

I provided the difference as well. Could you please double-check the image I uploaded and open them within Adobe Acrobat and Reader? 

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LEGEND ,
Jul 15, 2022 Jul 15, 2022

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This shows the importance of pointing out differences exactly, instead of assuming people will see immediately. 

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Adobe Community Professional ,
Jul 15, 2022 Jul 15, 2022

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In the name of your PDF document: what does "Chrome filled" mean?

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New Here ,
Jul 17, 2022 Jul 17, 2022

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It means the file was filled with chrome browser. 

 

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Adobe Community Professional ,
Jul 17, 2022 Jul 17, 2022

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This is the issue. Fill the form with Adobe Acrobat or Acrobat Reader.

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Adobe Community Professional ,
Jul 18, 2022 Jul 18, 2022

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"It means the file was filled with chrome browser."

That's what I was afraid of.

Chrome is a spyware and a web browser, but it is not a PDF reader even if it has some abilities.
Please refer to Bernd Alheit's answer

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New Here ,
Jul 18, 2022 Jul 18, 2022

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Thank you, Bernd Alheit's and JR Boulay.  
Even though Chrome is not a PDF reader, there are still some users using it to fill out the form. When I open the file they filled with Adobe Reader and Acrobat, the filled contents can be shown in Reader, but not in Acrobat.  

I would like to know why it happened and how I can explain it to my users and let them fill it again.... 

PS: I created some forms to gather data from some customers. 

 

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Adobe Community Professional ,
Jul 19, 2022 Jul 19, 2022

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May be that Chrome fills only the PDF part of the form, and not the XML part.

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Adobe Community Professional ,
Jul 19, 2022 Jul 19, 2022

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If you don't read French copy-paste this URL in Google Translate to learn the killer tip you always wanted to know:

https://www.abracadabrapdf.net/ressources-et-tutos/js-et-formulaires-ressources/forcer-utilisation-p...

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