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T
Tina24198192d81g
Participant
April 26, 2022
Question

One PDF document have different view with Adobe Acrobat Reader and Adobe Acrobat Pro

  • April 26, 2022
  • 6 replies
  • 2358 views

Hi Sir, 

I received an XFA file, when I opened it with Adobe Acrobat Reader and Adobe Acrobat Pro, I even get different views. 

Which one is correct? Why are they different? 

See below for more information. The test file is as attached. 

Thank you. 

 

 

This topic has been closed for replies.

6 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
July 19, 2022

If you don't read French copy-paste this URL in Google Translate to learn the killer tip you always wanted to know:

https://www.abracadabrapdf.net/ressources-et-tutos/js-et-formulaires-ressources/forcer-utilisation-pdf-avec-acrobat-reader/

Acrobate du PDF, InDesigner et Photoshopographe
JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
July 18, 2022

"It means the file was filled with chrome browser."

That's what I was afraid of.

Chrome is a spyware and a web browser, but it is not a PDF reader even if it has some abilities.
Please refer to Bernd Alheit's answer

Acrobate du PDF, InDesigner et Photoshopographe
T
Tina24198192d81gAuthor
Participant
July 19, 2022

Thank you, Bernd Alheit's and JR Boulay.  
Even though Chrome is not a PDF reader, there are still some users using it to fill out the form. When I open the file they filled with Adobe Reader and Acrobat, the filled contents can be shown in Reader, but not in Acrobat.  

I would like to know why it happened and how I can explain it to my users and let them fill it again.... 

PS: I created some forms to gather data from some customers. 

 

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 19, 2022

May be that Chrome fills only the PDF part of the form, and not the XML part.

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
July 15, 2022

In the name of your PDF document: what does "Chrome filled" mean?

Acrobate du PDF, InDesigner et Photoshopographe
T
Tina24198192d81gAuthor
Participant
July 18, 2022

It means the file was filled with chrome browser. 

 

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 18, 2022

This is the issue. Fill the form with Adobe Acrobat or Acrobat Reader.

T
Test Screen Name
Legend
July 15, 2022

This shows the importance of pointing out differences exactly, instead of assuming people will see immediately. 

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    April 27, 2022

    Have you filled the form with Adobe Acrobat or Acrobat Reader?

    T
    Tina24198192d81gAuthor
    Participant
    July 15, 2022

    I filled the form with both Adobe Acrobat and Acrobat Reader. 

    I provided the difference as well. Could you please double-check the image I uploaded and open them within Adobe Acrobat and Reader? 

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    April 26, 2022

    A picture is worth 1000 words.

    You can find this setting in Acrobat Pro, Acrobat Reader, Acrobat Standard and in many PDF viewers:

     

    Acrobate du PDF, InDesigner et Photoshopographe
    T
    Tina24198192d81gAuthor
    Participant
    April 27, 2022

    Thank you for replying.

    But the difference is not the highlight color, but the filled content. 

    Adobe Acrobat DC pro shows nothing, but Reader shows something in the two form fields. 

     

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