Only Adobe printing in Black and white

[courageous_inventor00804]

We are having an issue with print jobs not being able to print color PDFs to our C9070s from Adobe Reader. We do not have issues when printing to other non-xerox color printers or printing the same PDFs from other apllications like a browser. I have tried Xerox Global PS and PCL6 as well as the efi Fiery Driver. I have ensured there is no black/white/greyscale options checked for the jobs in Adobe reader. 

We use ThinPrint to map and reduce the job time of printers for our users. The v-layered printers are using port 122. V-layered non-xerox printers have no issue printing color jobs, it is only the combination of Xerox printers and Adobe that are not able to print color (other finishing options also do not work for these jobs; staple, folds, etc).

Has anyone had similar issues or can provide any advice?

Thank you.

Printer Model: C9070

Printer Driver: Xerox GPD V5.1009.1.0 and efi Fiery 6.5.009.0 on Port 9100 or 9200

Fiery Version: 1.0_SP2

Print Server: Windows 2022 Datacenter

Adobe Reader Version: 20.005.30655

ThinPrint Engine Version: 13.2

[shaktikeshri]

Hi @courageous_inventor00804 

Sorry for the inconvenience caused. 

Can yu please share Adobe Acrobat diagnostics logs with me for further investigation.

Thanks,

Shakti K

[courageous_inventor00804]

Thank you for your reply Shakti,

I have uploaded the logs.

ID: 7d462c31-463a-4804-811b-c72846ebe448

Let me know if you are able to find the logs by reference ID, or I could send them to you.

Thank you,