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GKLK
GKLK
Participating Frequently
September 22, 2019
Answered

Only prints in landscape, not portrait in Adobe Professional XI.

  • September 22, 2019
  • 4 replies
  • 6520 views

Hello,

 

I've searched this forum and the internet for several hours. Unable to find solution. Can you help me?

 

I'm unable to print in portrait mode even though "Auto portrait/landscape" is selected in Adobe's print dialog screen, paper handling and sizing option is "size" and not "multiple".  Printer settings in Windows 10 printer devices is also set to portrait mode, not landscape. I'm having same printing in landscape only even though portrait setting is selected in Microsoft Word 365. Printing is fine in portrait mode on my other computers and mobile devices. Thank you.

 

Computer: Sony Vaio Canvas tablet

Software: Adobe Professional 11

 

 

    This topic has been closed for replies.
    Correct answer ls_rbls

    Hi,

     

    Have you tried downloading the latest recommended printer driver from the device manufacturer web site?

     

    If you have not yet, try that first using the recommended steps from the device vendor for uninstalling the old driver and installing the latest driver.

    4 replies

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 25, 2019

    This link might be a little redundant here but I found it to be useful: https://community.adobe.com/t5/Acrobat/Manually-installing-PDF-Printer/td-p/4527800

      GKLK
      GKLKAuthor
      Participating Frequently
      September 27, 2019
      Thank you for the link. I checked through it to see if there was some help.
      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      September 25, 2019

      I forgot to ask, if in the other computers that the printing the file works fine are they using the same OS that you have in your Sony VAIO?

       

      Are they using older windows version running Adobe Acrobat XI? Is this at work or persnoal home computers sharing a single license for the Acrobat Pro XI?

       

      I also forgot to ask if the file that seems not to Auto-Rotate correctly when trying to print from the Sony VAIO computer  was converted to PDF or converted from PDF? (which application?)

       

      I see some relevabce in the following settings :


      ADVANCED- DOCUMENT STRUCTURING CONVENTIONS--RESIZE PAGE AND CENTER ARTWORK

       

      EDIT -PREFERENCES-CONVERT TO PDF-ADOBE PDF SETTINGS FOR SUPPORTED DOCUMENTS---EDIT --AUT-ROTATE PAGES COLLECTIVELY-OF OR ALWAYS, DEFAULT PAGE SIZE ALSO IN GENERAL

       

      CONVERT TO PDF---POSTSCRIPT/EPS--ADOBE PDF SETTINGS--EDIT (try to convert the file to MS Word from Adobe Acrobat and then conver it  back to PDF and see if the problem disappear.

       

      Lastly, I was thinking if it is convenient for you to run the Troubleshooter in your Win10 to select the operating to run Adobe Acrobat XI in an older Windows version environment and see if that helps (I am recommending this because of the End-ofSupport cycle for the version of Acrobat that you are using).

       

      Post back with your feedback. I am curious if any of these tips will work for you.

        GKLK
        GKLKAuthor
        Participating Frequently
        September 27, 2019

        Thank you for the various suggestions. I tried some of your suggestions and didn’t work. I finally tried reinstalling the printer driver and deleting the one defaulted by Windows 10 for the second time. I even ran the troubleshooter as mentioned. Once the driver was reinstalled it finally worked and can now print in the correct orientation. Thank you everyone for your support.

        G
        gkaiseril
        Inspiring
        September 22, 2019

        I would check the "Properties" when the Print dialog window pops-up for printing. You may have to search through many levels of pop-up windows to find the setting. There is also a "Page Setup" option at the left bottom of the pop-up Printer pop-up window.

          GKLK
          GKLKAuthor
          Participating Frequently
          September 22, 2019
          Thanks for the suggestion. I have tried that already searching for all options. Strange thing is it works fine on other devices with same settings. Same issue with MS Word.
          ls_rbls
          Community Expert
          ls_rblsCommunity ExpertCorrect answer
          Community Expert
          September 22, 2019

          Hi,

           

          Have you tried downloading the latest recommended printer driver from the device manufacturer web site?

           

          If you have not yet, try that first using the recommended steps from the device vendor for uninstalling the old driver and installing the latest driver.

            GKLK
            GKLKAuthor
            Participating Frequently
            September 22, 2019
            Yes. FYI, it prints fine in portrait mode on other computer and devices.
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