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Opening a PDF or the App takes 30 to 60 seconds

Forum|Forum|1 year ago
February 24, 2025
2 replies
1901 views

Hi
I experience an extremly slow opening time for PDF files or just starting the Acrobat App. It takes 30 to 60 seconds. When I go to the “Settings” on many pages, I cannot see all the parameters and therefore cannot change them. The app is up to date. I am running Windows 11 Pro (latest version). Any ideas?
Kind Regards, Oliver

Correct answer Amberg Art

Yes. Same "speed" when I open the App without a document.

After trying many things, I deinstalled Acrobat and reinstalled it. Now it works again like it should.

Community Expert

Community Expert

There should be scroll bar on the right side of the window... One thing to try:

Go to Page Display and change Resolution to "Use system setting", if it's not already selected.

Regarding the loading time: Go to "Security (Enhanced)" and disable everything that's enabled there.

Amberg ArtAuthor

Inspiring

Thank you for your advices (the resolution problem is now solved!) . I did disable the security settings but it's still very slow.

Amberg ArtAuthorCorrect answer

Inspiring

Yes. Same "speed" when I open the App without a document.

After trying many things, I deinstalled Acrobat and reinstalled it. Now it works again like it should.

Community Expert

Community Expert

What version of Acrobat is this? Look under Help - About Adobe Acrobat to find out.

Amberg ArtAuthor

Inspiring

It's version 2024.005.20414