Opening Adobe Acrobat DC error

Question

Hi community,

After having installed Adobe Creative Cloud on my MAC (where logging in wasn't a problem at all) I installed Adobe Acrobat DC via an univsersity license. Installing wasn't an issue either, however, when trying to open it, a pop-up window appears (which shows a "loading circle") and disappears after 2 or 3 seconds just in order to reappear again after 2 seconds... it continues to do so infinitely. Any suggestions how to solve that issue?

Thanks!

Meenakshi_Negi · Answer

Hi there,

Thank you for reaching out and sorry about the trouble.

Please try the troubleshooting steps suggested in the following community thread:

- https://community.adobe.com/t5/acrobat/error-sorry-something-went-wrong-please-try-launching-acrobat-first-or-contact-your-administrator/m-p/11325290?page=1#M268488

Check if that helps.

Let us know if the issue persists.

Thanks,

Meenakshi

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