Participant

Answered

Opening and closing pdf is very slow

Forum|Forum|7 years ago
June 22, 2018
5 replies
75950 views

It is taking way too long for pdfs to open and to close. I have Acrobat 2017. Anyone suggest a solution? P.S. I have cleaned out my Temp file and emptied the Recycle bin, did not make a difference. Thanks

General troubleshooting

Correct answer Adorobat

Hi Acro88,

As I understand the issue from the description mentioned above, pdfs are taking long time to open and close, could you try following troubleshooting steps:

1- Check if an update is available for Acrobat using "check for updates" option under Help menu, rebooting the machine and check.

2- If that doesn't work, go to Edit > Preferences > Go to the "Documents" category. Set the number of files in the recently used list to 1 (this will remove all your files that you have recently used from that list). If this fixes your problem, then there may be something wrong with one of the files that you've recently used (e.g. a network drive no longer being available).

3- If step 2 doesn't work, try turning off your virus and malware protection and try again.

4- If that doesn't work, go to Edit > Preferences > "Security (Enhanced)" category and set "Protected View" to "Off" and uncheck "Enable Enhanced Security" > click OK, relaunch Acrobat and check.

Please note: disabling protected view and enhanced security is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

Let us know if you need any help.

Shivam

M

Marc C Ritlee

Participant

I have the same Abode lagging and wasting my time when opening or closing a file from a e-mail or off my computer records. This is really painful
It is nw September 2024 and sill the same problem i see reported back in June 2017 and on by others!
Please what must i do!

C

Craig364857031a86

Participant

You may want to try unchecking "Run in AppContainer" in the "Security (Enhanced)" section of EDIT > Preferences

D

default6ie106akvhi9

Participant

Here's what works for me on every machine where I've struck this problem:

Uncheck: 'Enable Protected Mode at startup'

and

'Enable Enhanced Security'

under Preferences/Enhanced Security.

Acrobat Reader opens immediately (rather than taking several minutes) after taking these two steps

K

keni5133535

Participant

It was taking over 120 seconds for any file (including CAD files) to open. This suggestion solved that issue. Thanks default6ie106akvhi9

Dave Creamer of IDEAS

Community Expert

I recently came across an AutoCAD file that had all the type outlined. The first 6 pages were super slow on multiple systems. I even tried installing the 64-bit version of Acrobat Pro. Removed those 6 pages and the 100 or so diagram pages moved right along.

I suggested that the AutoCAD person either not include those pages (they were just boilerplate and not necessary) or not convert the font to outlines.

David Creamer: Community Expert (ACI and ACE 1995-2023)

S

shalom shay5E85

Participant

Often when converting files from Acad, Solidworks or other graphical complex software the PDF file is loaded with graphical (compressed) data without the required graphical enhancement complexity of the following software’s. this creates a file that is practically not access able on regular computers ands requires very high-end computers with graphical cards lots of ram memory and a H/HQ CPU.

my solution is simple.
open the "slow opening file" and print it as "Microsoft print to PDF" This way you remove the access data and "down scale" your pdf file.

D

diana37

Participant

Do we have a permanent fix to this issue?

D

default6ie106akvhi9

Participant

Diana37: See my post above

Adorobat

Correct answer

Community Manager

Hi Acro88,

As I understand the issue from the description mentioned above, pdfs are taking long time to open and close, could you try following troubleshooting steps:

1- Check if an update is available for Acrobat using "check for updates" option under Help menu, rebooting the machine and check.

2- If that doesn't work, go to Edit > Preferences > Go to the "Documents" category. Set the number of files in the recently used list to 1 (this will remove all your files that you have recently used from that list). If this fixes your problem, then there may be something wrong with one of the files that you've recently used (e.g. a network drive no longer being available).

3- If step 2 doesn't work, try turning off your virus and malware protection and try again.

4- If that doesn't work, go to Edit > Preferences > "Security (Enhanced)" category and set "Protected View" to "Off" and uncheck "Enable Enhanced Security" > click OK, relaunch Acrobat and check.

Please note: disabling protected view and enhanced security is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

Let us know if you need any help.

Shivam

A

A41G

Participant

Preference option does not exist any longer, this is for older versions of adobe.

Dave Creamer of IDEAS

Community Expert

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Are you on Windows machine or Mac? Could you please share a screenshot of the Preferences Window? Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4ikMrH5.

Thanks,

Anand Sri.

Assuming @A41G is referring to the security preferences listed in the correct answer, it much be a Mac.

Windows can turn the protected view off; Mac does not have that option. Both have the ability to turn off enhanced security and protected mode at startup. Hopefully, A41G tried these.

@A41G In addition to confirming your OS, can you give the system specs too (processor, OS version, RAM, available hard drive space)?

David Creamer: Community Expert (ACI and ACE 1995-2023)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded