Opens in Chrome, Error in Acrobat

Community Beginner ,
Mar 18, 2019 Mar 18, 2019

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Hey there. So I've got a bizarre issue driving me insane.

I have a PDF file that will open just fine in the Chrome browser. But when trying to open it in Acrobat, I get the "An error exists on this page. Blah blah blah" error.

What is it that Chrome might be ignoring that allows the file to open? Is there a setting I can change in Acrobat that will allow this file to open without issue?

Thanks.

Oh, and I'm running Windows 10 with the latest updates of Acrobat installed.

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correct answers 1 Correct answer

LEGEND , Mar 18, 2019 Mar 18, 2019

If a file is in error, some apps detect it and complain, some detect it and ignore it, and some just don't detect it. Ignoring error can be a very bad thing too (better to know if a picture or font is damaged before printing 10 million copies...) Generally there is no control over this, the solution is to get the file fixed, or the software that makes it.

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LEGEND ,
Mar 18, 2019 Mar 18, 2019

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If a file is in error, some apps detect it and complain, some detect it and ignore it, and some just don't detect it. Ignoring error can be a very bad thing too (better to know if a picture or font is damaged before printing 10 million copies...) Generally there is no control over this, the solution is to get the file fixed, or the software that makes it.

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Community Beginner ,
Mar 18, 2019 Mar 18, 2019

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Most unfortunate. Alright. Thanks a bunch.

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Mar 18, 2019 Mar 18, 2019

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If the problematic file actually opens, even with a diagnostic message, you might try using the various checks in Acrobat Preflight to ascertain what problem(s) exist in the file.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Community Beginner ,
Mar 19, 2019 Mar 19, 2019

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Oh right, yeah, the file doesn't actually open in Acrobat. After the error, I just end up with a blank white page.

I'm having her request a new copy of the file. Hopefully that will resolve it.

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New Here ,
Sep 08, 2022 Sep 08, 2022

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pdf file not opne in chrome browser

 

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New Here ,
Sep 08, 2022 Sep 08, 2022

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