Adobe out of Memory Error when loading PDF's

What version of Acrobat is it exactly (not "latest" please?)

Does it say (in the title bar or ABOUT box whether it is 64-bit or 32-bit)?

How much free space on your system disk?

I have explained this behavior in my post.

With a 17MB file, Adobe balloons to nearly a 1GB of RAM from the 300MB used to open it when clicking on "Organize Pages".  The real issue sets in when trying to extract the documents for my users.  The "Delete Pages After Extracting" checkbox would cause memory to double with each extraction.  The "fix" until Adobe does something better is to simply not use that checkbox.  Adobe doesn't clear out the cached memory until you close the application, FYI.

Other posts have made reference to viewing the tiles of a PDF leads to memory consumption.  One thing that you can try to do is with your open document go File > Reduce File Size and resave it.  That has "helped" but isn't a cure all.  You could also try to break your document into more manageable sections then combine the files once you have your layout done.

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-32bit-out-of-memory-2021-007-20091-detailed-example/td-p/12400729

Hi Mattt

Hope you are doing well and sorry for the trouble.

This issue is already reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we hear anything form them.

Regards

Amal

I think with all the comments by the user community it appears that this particular issue with the "Out of Memory" is quite apparent and still valid.  I also, have several users here at my company experiencing the same problem.  There is no real way for us to replicate the problem but it is still an ongoing issue.  

Per Dov Issac's Isaacs' stated the following, "Expect an update for Acrobat to provide a 64-bit version in a not-too distant release. That should solve this issue assuming you are running a 64-bit version of Windows 10.".   Do we have an ETA on when this will get officially released?  I have reviewed many articles on this particular issue dating back from 2011 and one of the users speculates that there is definitely an issue with the coding with Adobe Acrobat products.  Lastly, why do you only offer a 32bit version when there are so many limitations with that particular architecture?  Anyhow, can you get an ETA on when this new 64bit version will be released?  Thx

You can use Acrobat Reader DC. It is free.

In response to the added comments on this thread:

(1)    Unless you muck with the Windows paging file settings, Windows supports a dynamic paging file which increases / decreases in size as necessary or appropriate. Application programs, such as Adobe Acrobat, are not cognizant of the amount of physical memory or even total available virtual memory on your system! If you manually override the size of that paging file in the Windows settings, it is conceivable that you could get an “out of memory” message if Acrobat tries to allocate more virtual memory up to its 3GB+ limit. If you have unchecked the Automatically manage paging file for all drives option in the Virtual Memory option available from the Performance Options=>Advanced from System Properties or you have serious disk space constraints on your system disk drive, this could be the source of an “out of memory” message.

(2)    SSDs are great for performance boosts, but irrelevant to this particular discussion.

(3)    In use of Acrobat on Windows, is it possible to get a situation in which the application runs out of memory (i.e., virtual memory)? The answer is definitely yes! Is this common, the answer is definitely no! In my position at Adobe, I literally live all day long (and sometimes overnight) in that software on Windows, opening, manipulating, and printing PDF files of mind-boggling complexity and/or size. In terms of size, it is not infrequent for me to deal with 1GB or larger files. In terms of complexity, I am talking about documents with pages with literally hundreds of thousands of simple vector items that often interact with other objects with transparency effects which you will sometimes encounter as output from some CAD software; printing such pages requires CPU and memory space-intensive transparency flattening which definitely could and does stress system resources.

(4)    Is Adobe aware of the problems? Yes, we definitely are and I have been personally involved in advocating for the x64 update. FWIW, it is absolutely non-trivial to fully, properly, and safely convert a 32-bit program to 64-bit. It isn't just a matter or recompiling the applications, all its libraries, its plug-ins, etc. without examining all the usage of pointers as well as address offsets, etc. and then intensely testing same. This is mission-critical software for many of our customers (and I continually remind my associates of that fact)!

(5)    Without making a product release announcement, I did indicate that you should expect an x64 version of the Acrobat products on Windows in the not too distant future tempered by the considerations in (4) above, when that software is ready! Remember that there is an ecosystem of third party developers producing plug-ins and other added value software that also will need to update their software as well.

(6)    Short term fixes? Actually, when we have found “memory leaks” in the code that contribute to either out of memory conditions or crashes, we fix them, but otherwise until the advent of (5) above, the easiest workaround would be to be prudent as a user. But in the general case, there are no “quick fixes” that are any less time consuming than (4) and (5) above.

(7)    In terms of mitigating the issues, it is one thing to simultaneously have 10 PDF files saved from simple Microsoft Word memos open at one time. It is something else to have multiple, large, complex graphics arts and/or CAD PDF file open simultaneously. We admit that user discipline in how many complex PDF files may be simultaneously open may be very inconvenient and frustrating, but it is less problematic than crashes.

(8)    And yes, I am asking you to be patient.

All,

I have a PC with an i9 processor and 64gb of RAM and still get this error. And my system shows that Adobe is only using just over 3gb or memory. For the rediculous subscription fees we're paying these days you'd think we'd get a premium product.

From memory Acrobat is only 32bit, this would explain the 3gb showing on my sytem as 32bit programs can only address 4gb at a time. Funny thing is that it's a 64bit package on MacOS.

How about Adobe uses all the money they bring in from subscriptions to do some upgrades. I don't think any windows PC available today runs a 32bit OS, why restrict productivity software to a limit that existed so many years ago!

When are you people going to listen to the people on this forum and fix the bugs in your products?!.

I am having the same problem that the other people here are having, even after following your useless instructions.  And I have been having this problem with many differnt document over the past 6 months...

I suspect you have boated your software everytime you have undertaken an upgrade.  And if that's the case, which I believe it is your IT Project Managers and your beta testers are junk.

Why should everyone here have to uninstall/reinstall your products to "fix" your problems.

Acrobe DC is not worth the money I am paying for it.

I have wasted a day today attempting comment a 1200 page document as part of a documention review for one of my clients, and if I was using Acrobat 9 would have had none problems...

Is adobe going to pay for the day of lost time I cannot  claim from my client, I seriously doubt it...Every time you release an"up" (more like down) grade to Acrobat DC it's performance worsens.

This problem is occuring on three different PCs that I use.

The thread indicated that the issue is solved...  It it?...  You have provided no Response to Deano_82 below which demonstrates to me that there is no real commitment from Adobe regarding the issues raised here.
Don't waste my and everyone elses time here with a response from first level support, get a developer to respond...

Hello Sonnys,

We apologize for the inconvenience caused, as per the description above, you are getting "out of memory" error in Acrobat Pro DC, Is that correct?

Please reboot the machine once after closing Acrobat and see if this brings any difference.

Check for any pending updates of Acrobat from Help>Check for updates. Reboot the machine after the installation of updates.

Try repairing the installation files in Acrobat from Help>repair installation.

If the issue persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat back from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Let us know how it goes and share your findings.

Regards,

Anand Sri.