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yourwebchick
yourwebchick
Participant
June 7, 2017
Answered

Outlook 2010 with Acrobat DC Add-on Missing

  • June 7, 2017
  • 2 replies
  • 4345 views

I used to be able to save an Outlook folder (and all its messages) as a PDF. This was an excellent archiving tool for me, but since I upgraded to DC (at Adobe's pop-up suggestion), I no longer have the option. I tried everything suggested at Fix PDFMaker unavailability in MS Office but, alas, the add-in file PDFMOfficeAddin.dll is nowhere to be found. Heck, the C:\Program Files\Adobe\Acrobat [9.0 or 10.0]\PDFMaker\Office *directory* doesn't even exist. I'm on Windows 10 with Outlook 2010. What am I doing wrong?!?!

This topic has been closed for replies.
Correct answer Adorobat

Could you please let us know the product installed on your machine?

You may refer to the following link on how to check the product installed on the computer:

Identify the product and its version for Acrobat and Reader DC

PDF Maker is an Acrobat feature, and is only available (in MS Office application such as Outlook) when you have Adobe Acrobat installed on the machine.

-Shivam

2 replies

M
Miles Carver
Participant
February 28, 2018

I have just upgraded my computer to an HP elite and had Acrobat reinstalled. (Company Installation) I now have Acrobat Pro DC. I previously had Acrobat XI Pro for the PC. I could create PDF archives of my email. I could create by single email, or by complete folder. With DC loaded it will only allow me to archive/convert one email at a time, even if I highlight multiple files. Has this function been removed in the DC version?

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
March 7, 2018

Hi Miles Carver,

Have you checked the "Automatic archival option" available via ADOBE PDF tab in outlook? (below are the screenshots)

-Shivam

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
June 7, 2017

Hi yourwebchick,

Could you please try running Cleaner tool (download it from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs )

Restart the computer, Install Acrobat DC from here: Download Pro or Standard versions of Acrobat DC, XI, or X and see if that resolves the issue?

What is the version of Acrobat DC installed on the computer?

You may refer to this link for the same: Identify the product and its version for Acrobat and Reader DC 

Are you getting "Create New PDF" option under ADOBE PDF tab>Selected Folders?

Keep us posted with the results.

Shivam

yourwebchick
yourwebchickAuthor
Participant
June 8, 2017

I reckon I'm confused. Do I now need to purchase Acrobat in order to have the Outlook Add-On feature? I had the free version before and the add-on was working.

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
June 9, 2017

Could you please let us know the product installed on your machine?

You may refer to the following link on how to check the product installed on the computer:

Identify the product and its version for Acrobat and Reader DC

PDF Maker is an Acrobat feature, and is only available (in MS Office application such as Outlook) when you have Adobe Acrobat installed on the machine.

-Shivam

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