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Sherry-port4u
Inspiring
December 31, 2017
Answered

Outlook 2016 crashes when making PDFs

  • December 31, 2017
  • 3 replies
  • 14031 views

There was a recent update to windows and Office in December now making a PDF with Acrobat makes Outlook desktop app crash. Requires a reboot to get Outlook back so it will read the *.ost file again. I tried a repair of Acrobat. The repair tool for Office 365 won't run on my Windows 10 Pro PC. I use the PDF maker in Outlook every day.Is there anything else I can try to fix this?

This topic has been closed for replies.
Correct answer Sherry-port4u

I had to call Microsoft. The fix was to create a new profile for me on Windows. It took 6 hours to fix.

3 replies

J
johng97727670
Participant
September 22, 2019

Microsoft Outlook 2016 and Adobe Acrobat Pro DC had some incompatibilities. Prior versions of Outlook and Acrobat Pro worked well, but Outlook 2016 and Acrobat Pro DC would crash after some amount of RAM usage (usually around 500MB or so). 

 

The good news is that Microsoft Outlook 2019 works with Acrobat Pro DC and does not crash. I've converted .psts with several thousand emails using this combination today. 

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 2, 2018

    Hello Sherry,

    We apologize for the inconvenience, is it possible to enable the hidden admin account, and check whether the outlook is still crashing while creating a PDF?

    Let us know how it goes.

    Regards,

    Anand Sri.

    S
    Sherry-port4uAuthorCorrect answer
    Inspiring
    January 4, 2018

    I had to call Microsoft. The fix was to create a new profile for me on Windows. It took 6 hours to fix.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 1, 2018

    Hello Sherry-port4u,

    We apologize for the inconvenience caused, as per the description above, Outlook 2016 is crashing while creating any PDF file from Outlook 2016, Is that correct?

    Please refer and try the steps/suggestion in the following KB docs Office 2016 crashes with Acrobat DC or Acrobat PDFMaker

    Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

    Let us know how it goes.

    Regards,

    Anand Sri.

    S
    Sherry-port4uAuthor
    Inspiring
    January 2, 2018

    I discovered that I can't print to an Acrobat PDF since the last Office UD either. That crashes Outlook too. All my apps are up to date.

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