Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

[martinm19263937]

Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

[Adorobat]

Hi Martinm,

As per the issue description mentioned above, you are not getting pdfs under recent items when trying to attach a file in an email, is that correct?

Could you let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Also, let us know if you are getting other files  - txt or doc files under "Recent files" in Outlook?

Let us know if you need any help.

Shivam

[meganb5007620]

I'm having this problem also.  I have Acrobat Pro DC.  Other files are showing in "Recent files" in Outlook, just not pdfs. 

[Adorobat]

Hi meganb,

As mentioned, pdfs are not showing under "recent items" when trying to attach a pdf in an email, could you share Acrobat DC version you are using on the machine: Identify the product and its version for Acrobat and Reader DC

Outlook version and the operating system installed on the machine?

Try rebooting the machine once if you haven't already and check if the issue continues.

Also check if "Show recently opened items in Jump Lists on Start or the taskbar’ is turned on in Settings> Personalization> Start

Let us know if you need any help.

Shivam

[meganb5007620 · Accepted solution]

I am using Adobe Acrobat DC 2019.008.20074

Outlook version Office 365 Pro Plus 10827.20150

Windows

I reboot regularly and this had not resolved the issue.

However, your suggestion to check the "Show recently opened items in Jump Lists on Start or the taskbar" was not turned on.  I did that and now it works.  Thank you for your help!

[Adorobat]

Thanks for letting us know this is fixed! 

-Shivam

[dragoljub.prijic]

I am having this problem also.

I have Acrobat pro DC 2020.009.20074 and

Microsoft Outlook for Office 365 MSO(16.0.12527.20880) 64-bit

It's a really big problem!
There is not only .pdf on the list!

[Diana5E05]

I am having the same problem

[Dom Fiocco · Accepted solution]

I found the solution and it was quite simple but hard to find. Im using windows 11, but i think it will also work in win 10.

- goto desktop and right click, choose personalize.

- on left choose personalization.

- choose start

- enable "show recently opened items in start, jump lists, and file explorer"

- resart outlook.

- open word, excel, or any app and print a doc to Adobe printer.

- that newly created pdf should now be on the attach a file list in outlook.

problem fixed! 

[christophern26316255]

This fixed the issue for me, thanks so much Dom Fiocco!!

[wconner424]

This appears to have fixed the issue for us as well. Thanks @Dom Fiocco !

[Toas08]

Thank you Dom Fiocco. That solved the issue for me. 👍👍

[kim266680537cc4]

I am having that issue now.  I have the jump list set to on.  I have had my IT dept and Microsoft looking at this.  .pdf's do not show up in my recent list in Outlook.  Just curious if there was another option to try in adobe settings? 

[defaultskb6xhcl7fgf]

Thank you Dom Fiocco!
It really works!

[TexasYes]

Same problem here but on a Mac. Any advice? 

[ITSpecialist]

Did you ever resolve this? I am having the same issue with Outlook for Mac

[Simon25470708mhlp]

Hello all, we have this issue across all our machines.  We have checked and enabled the setting as referenced in the advice given ("Show recently opened items in Jump Lists on Start or the taskbar") but the problem is still appearing.

Anyone got any other ideas?

[kim266680537cc4]

did you get this fixed?  I am experiencing the same issue, but a year later?  I have the jump list set to on.

[Kevin34429264tzep]

same for me, any updates?

[#20]

I was having the same problem with the jump list  not including pdf files.

I turned Outlook off, went to the settings - personilization - start - turned the jump list off - cleared out of settings, went back to setting - personilization - start and turned the jump list on again, started Outlook and tested the recent files list and there was adobe on the recent files list.

Hope this helps someone because I have been living with this annoyance for a couple of years. 🙂