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Participant
May 4, 2021
Answered

Outlook keeps showing the message "Open PDFs in Adobe Acrobat" hovering whenever I get PDF attachmen

  • May 4, 2021
  • 11 replies
  • 52135 views

Whenever I look at an email that has PDF attachments, outlook pops up a small window with the message "Open PDFs in Adobe Acrobat" (see attached screenshot) hovering over and hiding a small portion of the email, and I have to click the small "x" to close it each time - which is a bit annoying. Any way to stop this small window from appearing every time? (without removing the plugin).

Correct answer jvonthaden

This worked for me! Thank you!

11 replies

jvonthadenCorrect answer
Participant
June 10, 2025

This worked for me! Thank you!

Participant
September 17, 2024

you CAN fix this. Complete the following steps. 

1. open outlook

2. File

3. Options

4. Select "Add-ins" on left panel

5. "Manage" - make sure COM Add-ins is selected in the drop down and hit GO

6. UNcheck "Adobe Document Cloud for Microsoft Outlook - Acrobat 

7. Hit okay

 

Hope this helps! that was annoying the crap outta me too

Participant
April 3, 2024

I've experienced the same issue. Have you tried adjusting settings within Adobe Acrobat or discord fonts Outlook preferences? It might help alleviate the annoyance. Let's explore potential solutions together.

Participant
March 13, 2024

You can remove this message by going to Start, click or searching for Control Panel. Click on Uninstall a Program and click on all items labeled Adobe and then clicking on Uninstall.

 

You have most like been infected by an Adobe virus. You can use a safe tool like Microsft Edge to manage PDF documents safely.

Participant
January 25, 2024
  1. quote

    Whenever I look at an email that has PDF attachments, outlook pops up a small window with the message "Open PDFs in Adobe Acrobat" (see attached screenshot) hovering over and hiding a small portion of the email, and I have to click the small "x" to close it each time - which is a bit annoying. Any way to stop this small window from appearing every ti


    @Zeev5C97 wrote:

    Whenever I look at an email that has PDF attachments, outlook pops up a small window with the message "Open PDFs in Adobe Acrobat" (see attached screenshot) hovering over and hiding a small portion of the email, and I have to click the small "x" to close it each time - which is a bit annoying. Any way to stop this small window from appearing every time? (without removing the plugin).



    @Zeev5C97 wrote:

    Whenever I look at an email that has PDF attachments, outlook pops up a small window with the message "Open PDFs in Adobe Acrobat" (see attached screenshot) hovering over and hiding a small portion of the email, and I have to click the small "x" to close it each time - which is a bit annoying. Any way to stop this small window from appearing every time? (without removing the plugin).


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    me? (without removing the plugin).


    By @Zeev5C97
joncolinleonard
Participant
September 28, 2023

Click "New Email" (in Outlook). In the ribbon, select the Acrobat tab. Click the "Settings" icon. In the first section, "Prompt while attaching", click "Never prompt while attaching" button. Click "OK". 

Participant
April 27, 2022

To remove, navigate to Add-ins in Outlook Options:

File tab > Options > Add-ins

 

From there Outlook Options will appear. At the bottom you will manage COM Add-ins and click Go...

 The COM Add-ins dialog box will appear:

 

Uncheck the Add-in(s). Its either Acrobat PDFMaker Office COM Addin, Adobe Document Cloud for Microsoft Outlook - Acrobat or both (I unchecked both as I have no need for either at this time). After you have unchecked the Add-in(s), click OK. Outlook will close and restart. If it doesn't, close Outlook and reopen it. The PDF message should no longer be there.

Zeev5C97Author
Participant
April 28, 2022

You nailed it - it works! Thank you!!!

Participant
April 22, 2022
Participant
March 31, 2022

This is really annoying. I covers up where I am trying to type or read text. The only thing I use Acrobat for is to save Outlook messages as PDF and I seriously wonder if it is worth it. 

 

Workaround: Open the message in a separate window rather than using the Outlook pane.

 

Really Adobe? Don't be a PITA is job one.

Participant
August 9, 2024

Probably for most, it's a better alternative to print, not save.

 

IOW, Don't save Outlook items as PDF, instead print them as PDF.  The dialog box looks pretty much the same but you're "printing" to a PDF in whatever location you choose.

S_S
Community Manager
Community Manager
August 11, 2024

Hi @BondG,

 

Hope you are doing well. Thanks for sharing the topic.

 

The option discussed above is the Adobe Document Cloud Add-in, which pops up on every PDF attachment.

You can disable the add-in from the Options section-> Add-ins of Outlook's File Tab. [Screenshot attached for reference]

Hope this helps.

 

-Souvik

Participant
March 28, 2022

Did you ever figure out how to remove this? I can't even remove mine when I click the 'x' and it covers part of my email messages.

Zeev5C97Author
Participant
March 29, 2022

No solution. The only way they suggested to solve it is by downgrading to a much earlier version (I think 5 or earlier). This popup is quite annoying.