Overlapping Text Issue

[Mark32591856980q]

Hello Adobe Community,

I am helping one of my users with overlapping text. We are downloading this from salesforce in chrome. It looks fine there and even doing a print to pdf keeps the text normal. The issue occurs when we open it in Adobe Acrobat Pro. The text seems to have jumped to the top and overlap each other. See jumbledText.jpg image for reference. I tried turning on the download pdfs option in chrome, repairing acrobat, and when that didn't help uninstalling and reinstalling the app. There are no new updates to be found. Our workaround right now is to upload them to the web and they come out fine. But I need to get them back up and running with the desktop app. It isn't every pdf, some still work oddly enough but these same pdfs work fine on my desktop adobe acrobat. Any ideas on how to fix it?

[S. S · Accepted solution]

Hi @Mark32591856980q @hannes_0039,

As @jane-e mentioned, we are already aware of this, and a fix is scheduled to be released early next week.

I request your kind understanding and patience while the fix is live.

Thanks,

Souvik

[creative explorer]

@Mark32591856980q the form looks like it's called 'Accreditation Program Application Form' and it might be doing that because the original creator didn't embed the fonts in the PDF, and maybe it was originally a locked PDF. There are online tools that can unlock locked PDFs too. 

Look at the Document Properties of the Acrobat PDF form and install those fonts on your computer. Or try to test it in a different tool than Acrobat?

[jane-e]

@Mark32591856980q 

Can you tell us which typeface is being used?

• Look in Properties > Fonts (scroll if there are a lot)
  or
• Use the Object Inspector

It could be that the creator used Type 1 fonts that are no longer supported. Or that the font that was used was not embedded and you don't have it on your system. If that's the case, install the typeface.

Jane

[Mark32591856980q]

Yeah you are correct. They are using Type 1 fonts. Helvetica - Actual Font ArialMT and the other is ZapfDingbats - Actual Font AdobePiStd. I checked my local fonts and I don't have either installed but it renders ok. This form itself is widely used so far only one person is having the issue. Should I try to installing Helvetica or the listed Actual Font?

[jane-e]

@Mark32591856980q 

Hi Mark

Does Properties > Description tell you how the file was made? Was it made on macOS with Quartz? Or Microsoft Word? Something else? Not all PDFs are Adobe PDFs since Adobe gave it to an ISO many years ago.

Since only one person is having the issue, see if you can find out which typeface is on the systems that are working and is also not on the one that is not.

The real fix, of course, is to get the creator to stop using software from 1984.

https://helpx.adobe.com/fonts/kb/postscript-type-1-fonts-end-of-support.html

Jane

[hannes_0039]

Hi,

we have the same or at least a very similar issue. PDF's that used to look and work totally fine, are now, since the latest update, looking weird and the characters in the whole document are overlapping. On my colleagues computer the latest update was not installed yet and the PDF's worked fine. After the update he had the same issue as I and everyone else that has the currect version of Adobe Acrobat.... PDFs look fine in Edge, Chrome or any other PDF viewer... ADOBE PLEASE FIX THIS!

[jane-e]

ADOBE PLEASE FIX THIS!

By hannes_0039

Adobe Employee @S. S has responded in another thread that they have a fix and it is expected to be released next week. Watch for the next update.

Jane

[S. S · Accepted solution]

Hi @Mark32591856980q @hannes_0039,

As @jane-e mentioned, we are already aware of this, and a fix is scheduled to be released early next week.

I request your kind understanding and patience while the fix is live.

Thanks,

Souvik

[Richard27961143gyox]

Any update on Adobe fixing this issue. I am encoutering the same issue on several computer. 

[S. S · Accepted solution]

@Richard27961143gyox 

Sorry for the trouble.

We launched a new update today (2024.003.20054). Please update the app to the latest version and let us know if that fixes the problem.

-Souvik

[Richard27961143gyox]

Thank you! The update has fixed the issue with were having. 

[hannes_0039]

yep, fixed. thanks

[sunil_2958]

Hello, 

Application updated to latest version and still the charactor overlapping issue is there. Please help.

Ver. 2024.004.20272

Thanks,

Sunil

[S. S]

Hi @sunil_2958,

Hope you are doing well. Sorry for the trouble.

Do you see this with every file you are trying to view?

If yes, would you mind sharing a screenshot of what you see, and a sample file for further investigation and assistance?

Thanks,
Souvik

[angeli_8704]

Hi Adobe, 

This problem with over lapping texts is still happening. It is so frustrating because even if you correct it somewhere it jumps somehwere else. It is never consistent. 

[S. S]

Hi @angeli_8704,

Would you mind sharing a sample file with us for further investigation?

This will help us analyze the exact issue and assist you better.

-Souvik

[Matt36342284pctp]

Here is an example of the overlapping text from PDFMaker.

[S. S]

@Matt36342284pctp,

The issue here is that the fonts are not embedded correctly in the PDF file, causing the text to overlap.

Please try the below workflow:

Go to Word-> Acrobat ribbon-> Preferences-> Advanced Settings-> Fonts-> check the checkboxes "Embed all Fonts" and "Embed Open Type Fonts."

Save the setting and try converting the file to PDF again.

Let me know if this helps.

-Souvik

[Matt36342284pctp]

"Embed All Fonts" was already checked. "Embed Open Type Fonts" was unchecked, but when I checked the box, saved the settings, restarted word and double checked the settings, the resulting output was the same (attached below).

[S. S]

@Matt36342284pctp,

I checked the workflow again, and it worked fine for me.

Adding the screen recording of the entire details with a voice-over for reference.

-Souvik

[Pauline_11]

Hi, S.S.

I'm encountering the same issue in editing forms in the Adobe Acrobat app. Sometimes, it crashes as well.

Have you applied any fix so far? Thank you!

[Pauline_11]

"I'm using an iPad 9th generation in editing btw.

[aquapura]

Has there been any fix for this issue yet? I am experiencing the same issue when i go to edit on my IPAD everything is overlapping but on the computer it is fine.

[DebiKeim]

I, along with several of my colleagues, have been experiencing the same issues with my iPad and iPhone. Looks fine on my MacBook. Any fixes for this? Very frustrating as we use it multiple times every day!