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battgurl
Participant
March 3, 2022
Answered

Password

  • March 3, 2022
  • 4 replies
  • 2199 views
I must have put a password on my PDF and now I can't open it because I dont remember it. Can anyone help me. I cannot get past the enter password screen. Thank you!
      This topic has been closed for replies.
      Correct answer Bernd Alheit

      Remember the password or re-create the document.

      4 replies

      J
      Jean27810518j7cx
      Participant
      January 5, 2023

      I can remember my password for file but I must have added a password for printing and can't remember that 

      J
      joki23183863ihx3
      Known Participant
      March 10, 2022

      I have a similar problem .On my file on the phone, all pdf are now protected, BUT I DIDN'T PROTECT THEM. On the drive, opening from desktop everything is ok. I need to open the documents without the password.

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      March 10, 2022

      Post a screenshot of the password prompt.

      J
      joki23183863ihx3
      Known Participant
      March 10, 2022

      >  If I try to open a pdf : it says: write the password. the file is protected.. 

       

      Is this the exact message?


      YES... you can see the picture...it is in Italian . You can see also the strange thing: there are two pdf in the screenshot one is normal and I can open it. THe other one has the symbol of acrobat and requires the password.

      I have this problem just with mobile.

       

      THen if I open the pdf it says: the file is protected by password .Insert it. but I have no idea of what password it could be!!!!

       

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      March 3, 2022

      Hi Battgurl,

       

      Thank you for reaching out.

       

      If you have created the PDF and don't remember the password you applied to the PDF file, I am afraid that it is impossible to reset it. You will not be able to change/ reset the password without the original password.

       

      Thanks,

      Meenakshi

      D
      djallen60
      Participant
      November 16, 2022

      Help what do I do then

      T
      Test Screen Name
      Legend
      November 17, 2022

      Djallen, we said. You can remember the password or recreate the document. Adobe don't have any way to tell you a password you forgot, or a password set by someone else. 

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity ExpertCorrect answer
      Community Expert
      March 3, 2022

      Remember the password or re-create the document.

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