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Password

New Here ,
Mar 02, 2022 Mar 02, 2022

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I must have put a password on my PDF and now I can't open it because I dont remember it. Can anyone help me. I cannot get past the enter password screen. Thank you!

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correct answers 1 Correct answer

Community Expert , Mar 02, 2022 Mar 02, 2022

Remember the password or re-create the document.

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Community Expert ,
Mar 02, 2022 Mar 02, 2022

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Remember the password or re-create the document.

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Adobe Employee ,
Mar 02, 2022 Mar 02, 2022

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Hi Battgurl,

 

Thank you for reaching out.

 

If you have created the PDF and don't remember the password you applied to the PDF file, I am afraid that it is impossible to reset it. You will not be able to change/ reset the password without the original password.

 

Thanks,

Meenakshi

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Help what do I do then

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LEGEND ,
Nov 17, 2022 Nov 17, 2022

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Djallen, we said. You can remember the password or recreate the document. Adobe don't have any way to tell you a password you forgot, or a password set by someone else. 

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New Here ,
Mar 10, 2022 Mar 10, 2022

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I have a similar problem .On my file on the phone, all pdf are now protected, BUT I DIDN'T PROTECT THEM. On the drive, opening from desktop everything is ok. I need to open the documents without the password.

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Community Expert ,
Mar 10, 2022 Mar 10, 2022

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Post a screenshot of the password prompt.

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New Here ,
Mar 10, 2022 Mar 10, 2022

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sorry but I don't understand. I have no password, I never create it. I need to cancel this option from mobile. I need to open the documents. why the mobile blocks the pdf? 

 

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LEGEND ,
Mar 10, 2022 Mar 10, 2022

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Open the document on Windows or Mac.

Go to File > Properties > Security

Please post a screen shot of what you see there.

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New Here ,
Mar 10, 2022 Mar 10, 2022

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on the desktop it works. I verified there is no protection. As I wrote I have a problem on my mobile. If I try to open a pdf : it says: write the password. the file is protected.. 

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LEGEND ,
Mar 10, 2022 Mar 10, 2022

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But I didn't ask whether it seemed protected on the desktop. Please do follow these instructions:

-Open the document on Windows or Mac.

-Go to File > Properties > Security

-Please post a screen shot of what you see there.

 

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Community Expert ,
Mar 10, 2022 Mar 10, 2022

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Are you sure the password you are getting asked for is for the PDF and not for the Creative Cloud account (or other cloud storage password)?

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Community Expert ,
Mar 10, 2022 Mar 10, 2022

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>  If I try to open a pdf : it says: write the password. the file is protected.. 

 

Is this the exact message?

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New Here ,
Mar 10, 2022 Mar 10, 2022

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YES... you can see the picture...it is in Italian . You can see also the strange thing: there are two pdf in the screenshot one is normal and I can open it. THe other one has the symbol of acrobat and requires the password.1.jpg

I have this problem just with mobile.

 

THen if I open the pdf it says: the file is protected by password .Insert it. but I have no idea of what password it could be!!!!

 

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LEGEND ,
Mar 10, 2022 Mar 10, 2022

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You have still not shared the screen shot I asked for. From Acrobat Reader on Windows or Mac.

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New Here ,
Mar 10, 2022 Mar 10, 2022

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joki23183863ihx3_0-1646978892032.png

 

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Community Expert ,
Mar 11, 2022 Mar 11, 2022

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Can you also load a screen capture of the request for a password?

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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New Here ,
Jan 04, 2023 Jan 04, 2023

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I can remember my password for file but I must have added a password for printing and can't remember that 

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