Password

[battgurl]

I must have put a password on my PDF and now I can't open it because I dont remember it. Can anyone help me. I cannot get past the enter password screen. Thank you!

[Bernd Alheit · Accepted solution]

Remember the password or re-create the document.

[Meenakshi Negi]

Hi Battgurl,

Thank you for reaching out.

If you have created the PDF and don't remember the password you applied to the PDF file, I am afraid that it is impossible to reset it. You will not be able to change/ reset the password without the original password.

Thanks,

Meenakshi

[djallen60]

Help what do I do then

[Test Screen Name]

Djallen, we said. You can remember the password or recreate the document. Adobe don't have any way to tell you a password you forgot, or a password set by someone else. 

[joki23183863ihx3]

I have a similar problem .On my file on the phone, all pdf are now protected, BUT I DIDN'T PROTECT THEM. On the drive, opening from desktop everything is ok. I need to open the documents without the password.

[Bernd Alheit]

Post a screenshot of the password prompt.

[joki23183863ihx3]

sorry but I don't understand. I have no password, I never create it. I need to cancel this option from mobile. I need to open the documents. why the mobile blocks the pdf? 

[Test Screen Name]

Open the document on Windows or Mac.

Go to File > Properties > Security

Please post a screen shot of what you see there.

[joki23183863ihx3]

on the desktop it works. I verified there is no protection. As I wrote I have a problem on my mobile. If I try to open a pdf : it says: write the password. the file is protected.. 

[Test Screen Name]

But I didn't ask whether it seemed protected on the desktop. Please do follow these instructions:

-Open the document on Windows or Mac.

-Go to File > Properties > Security

-Please post a screen shot of what you see there.

[Dave Creamer of IDEAS]

Are you sure the password you are getting asked for is for the PDF and not for the Creative Cloud account (or other cloud storage password)?

[Bernd Alheit]

>  If I try to open a pdf : it says: write the password. the file is protected.. 

Is this the exact message?

[joki23183863ihx3]

YES... you can see the picture...it is in Italian . You can see also the strange thing: there are two pdf in the screenshot one is normal and I can open it. THe other one has the symbol of acrobat and requires the password.

I have this problem just with mobile.

THen if I open the pdf it says: the file is protected by password .Insert it. but I have no idea of what password it could be!!!!

[Test Screen Name]

You have still not shared the screen shot I asked for. From Acrobat Reader on Windows or Mac.

[joki23183863ihx3]

[Dave Creamer of IDEAS]

Can you also load a screen capture of the request for a password?

[Jean27810518j7cx]

I can remember my password for file but I must have added a password for printing and can't remember that