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Participant
March 3, 2022
Answered

Password

  • March 3, 2022
  • 4 replies
  • 2198 views
I must have put a password on my PDF and now I can't open it because I dont remember it. Can anyone help me. I cannot get past the enter password screen. Thank you!
    This topic has been closed for replies.
    Correct answer Bernd Alheit

    Remember the password or re-create the document.

    4 replies

    Participant
    January 5, 2023

    I can remember my password for file but I must have added a password for printing and can't remember that 

    Known Participant
    March 10, 2022

    I have a similar problem .On my file on the phone, all pdf are now protected, BUT I DIDN'T PROTECT THEM. On the drive, opening from desktop everything is ok. I need to open the documents without the password.

    Bernd Alheit
    Community Expert
    Community Expert
    March 10, 2022

    Post a screenshot of the password prompt.

    Known Participant
    March 10, 2022

    sorry but I don't understand. I have no password, I never create it. I need to cancel this option from mobile. I need to open the documents. why the mobile blocks the pdf? 

     

    Meenakshi Negi
    Community Manager
    Community Manager
    March 3, 2022

    Hi Battgurl,

     

    Thank you for reaching out.

     

    If you have created the PDF and don't remember the password you applied to the PDF file, I am afraid that it is impossible to reset it. You will not be able to change/ reset the password without the original password.

     

    Thanks,

    Meenakshi

    Participant
    November 16, 2022

    Help what do I do then

    Legend
    November 17, 2022

    Djallen, we said. You can remember the password or recreate the document. Adobe don't have any way to tell you a password you forgot, or a password set by someone else. 

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity ExpertCorrect answer
    Community Expert
    March 3, 2022

    Remember the password or re-create the document.