Skip to main content
Participant
May 2, 2021
Question

Payment failed

  • May 2, 2021
  • 1 reply
  • 251 views

Dear Sirs, due to a health problem, Covid19, I could not control or test the subscription referenced plan AE00012209118CES, ordered date of April 15, 2021 and I hereby request the cancellation of the same or restart the test since I could not test the product. I hope you understand and I want to test your product as soon as possible. very truly yours, Alvaro Pereira

This topic has been closed for replies.

1 reply

try67
Community Expert
Community Expert
May 2, 2021

You can cancel it here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

The trial can't be restarted if you already installed it on your computer, even if you never used it. You'll have to try it on a different computer.

 

I hope you'll feel better!